From 2023/24 to accept an offer of university managed accommodation you are required to pay a deposit of £100.00
The deposit should be paid within 7 calendar days of receiving an offer of accommodation and will be held for the length of the accommodation contract.
Paying your deposit
The option to pay the accommodation deposit and accept your offer will be provided through the accommodation portal once you have been made an offer of a room.
Your deposit will not be returned if you choose not to take up an offer of accommodation that you previously accepted.
Deductions from your deposit
We will deduct from your deposit for the following:
- Administration charges added as a result of a change to your accommodation booking
- Fines applied in line with the Code of Conduct for university accommodation
- Cost of the repair or replacement of any items within your accommodation found to be damaged upon inspection
- Cost of additional purchases made within your accommodation account, e.g. a bedding pack
- Outstanding accommodation fees
Using your deposit to cover debt to the university
Your accommodation deposit will automatically be used to cover outstanding accommodation fees.
We advise that you clear any debt to the university as soon as possible. If you would like for your deposit to be allocated towards any other outstanding debt such as tuition fees please contact us.
Appealing Charges / Fines
Should you wish to query any charges, you must do so within 10 working days of receiving notificaton by emailing accomdamage@herts.ac.uk with your reasons and supporting statement. Should no appeal be received within the 14 days period then the charges will be taken as accepted. If your appeal is successful, the charge/fine will be removed from your account.
Return of your deposit
Your deposit (minus any deductions) will be returned to you within 28 days of the end of your contract provided that the following criteria have been met:
- It is past the end date of your contract and you are not liable for any further accommodation fees
- We hold valid card or bank details
- There are no charges or fines against your account
If you have any charges against your account please allow up to 8 weeks from the end of your contract for your remaining deposit to be refunded.
If you are remaining in halls for another year your deposit will automatically be carried forward to your new booking and any remaining deposit (minus any deductions) will be refunded.
How will my deposit be returned?
If your payment was made by credit or debit card and this card is still valid your deposit will be returned back to that card.
If your card is no longer valid, has been lost or stolen please contact finance-accomm@herts.ac.uk to tell them before the end of your contract. Failure to do so may result in your deposit being released back to your original card. A second refund will not be made.
If your payment was made by bank transfer your deposit will be returned back to that bank account. You will be contacted before the end of your contract with further information on how to update your bank details.
If your payment was made by cash or cheque your depoist will be returned to your bank account. You will be contacted before the end of your contract with further information on how to advise us of your bank details.
For all other enquiries relating to your deposit please contact Student Account Management at finance-accomm@herts.ac.uk