- Confidentiality and data protection
- How we share information
- How we store information
- Questions about confidentiality
Confidentiality and data protection
Student Wellbeing staff work under a strict code of confidentiality and handle your information in line with:
- General Data Protection Regulation (GDPR)
- Data Protection Act 2018 (DPA)
- Data Protection (UPR IM08)
- Student Mental Health (UPR EQ07)
- Equality and Diversity (UPR EQ03)
Counsellors also work in accordance with the British Association for Counselling and Psychotherapy (BACP) Ethical Framework for the Counselling Professions.
How we share information
To provide the right support, we may need to consult colleagues within Student Wellbeing or the Dean of Students Office. Information is only shared on a need-to-know basis and only when necessary to support you.
We do not normally share information about you with other University staff or external organisations without your permission.
When might information be shared without my permission?
In rare circumstances, we may need to share information without your permission if:
- There is a serious risk to your safety or the safety of others.
- We are legally required to disclose information.
Where possible, we will discuss this with you before taking any action.
If there is an immediate risk of serious harm, other members of the University may be involved to help manage the situation. In these cases, only the information necessary to respond to the situation will be shared.
Professional supervision
As part of professional practice, Student Wellbeing staff may discuss their work with a qualified supervisor. The supervisor may be external to the department.
Any information shared in supervision is treated as strictly confidential, and your personal identifiable information is not shared.
How we store information
Student Wellbeing records are stored securely on University servers in line with:
- GDPR
- Data Protection Act 2018
- Data Protection (UPR IM08)
- Information Security (UPR IM02)
We also use information gathered through our services to produce anonymous statistical data. This data may be used for administrative and reporting purposes within the University and shared with organisations such as:
Any information used in these reports is anonymous and cannot be used to identify you.
Questions about confidentiality
If you have any questions or concerns about confidentiality or how your information is used, please speak to us before or during an appointment.
If you would like to withdraw your consent for Student Wellbeing to use your information as described above, please email: