ℹ️To accept your offer of university accommodation, you must pay a £100 deposit.
- Please pay your deposit within 7 days of receiving your accommodation offer.
- Your deposit will be held for the duration of your accommodation contract.
- How do I pay my deposit?
- What can be deducted from my deposit?
- Can my deposit cover other university debt?
- How can I appeal charges or fines?
- When will my deposit be returned?
- How will my deposit be returned?
How do I pay my deposit?
- Once you are offered a room, you can pay your deposit and accept your offer through the accommodation portal.
- Your deposit will not be returned if you decide not to take up a previously accepted offer.
What can be deducted from my deposit
We may deduct from your deposit for:
- Administration charges for changes to your booking
- Fines under the Code of Conduct
- Repairs or replacement costs for damaged items in your accommodation
- Additional purchases on your accommodation account (e.g., bedding pack)
- Outstanding accommodation fees
Can my deposit cover other university debt?
Your deposit will automatically cover any outstanding accommodation fees.
If you want your deposit applied to other debts (like tuition fees), email us at: finance-accomm@herts.ac.uk.
💡 Tip: Clear any debt as early as possible to avoid delays.
How can I appeal charges or fines?
- You have 10 working days from the notification to appeal charges or fines.
- Send your appeal with reasons and supporting documents to: accomdamage@herts.ac.uk
- If no appeal is received within 14 days, the charges are assumed accepted.
- Successful appeals will have the charge removed from your account.
When will my deposit be returned?
Your deposit (minus any deductions) will be returned within 28 days of your contract ending, if:
- Your contract has ended and you owe no further accommodation fees
- We hold valid card or bank details
- There are no outstanding charges or fines
If there are charges, allow up to 8 weeks from the end of your contract for the remaining deposit to be refunded.
- If you stay in halls next year, your deposit will automatically carry forward to your new booking. Any remaining balance (minus deductions) will be refunded.
How will my deposit be returned?
Credit/Debit card
- Your deposit will be returned to the card used, if still valid.
⚠️ If your card has expired, been lost, or stolen, email finance-accomm@herts.ac.uk before your contract ends.
If you don’t, the deposit will be refunded to the original card, and a second refund cannot be made.
Bank transfer
- Deposits paid via bank transfer will be returned to the same account.
- We will contact you before your contract ends if you need to update your bank details.
Cash/Cheque
- Deposits paid by cash or cheque will be returned to your bank account.
- We will contact you with instructions on how to provide your bank details.
- Credit/Debit card: If your payment was made by credit or debit card and this card is still valid your deposit will be returned back to that card.
For all other enquiries relating to your deposit please contact Student Account Management at finance-accomm@herts.ac.uk