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Advice & Support with Herts SU

We're here to help you throughout your time at uni

Herts SU is a separate organisation from the University, which means our Advice & Support team are uniquely placed to offer students with confidential and impartial advice about any concerns relating to their academic and non-academic experience.


Advice & Support We Provide

We can provide advice on...

  • How to understand and navigate university policies and procedures, including advice and information about academic appeals, extension and exceptional circumstances requests, academic misconduct investigations, non-academic misconduct investigations, fitness to practice investigations and complaints
  • How to navigate issues with housing, such as mediating disagreements between housemates or rectifying disputes with Landlords or Lettings Agents

We also offer the following services...

  • Advisers can attend university meetings or hearings (regarding academic/non-academic misconduct or complaints) with students in a supportive capacity
  • Students can access free chlamydia/gonorrhoea dual testing kits, condoms and pregnancy tests from our offices
  • You can report hate crimes or incidents through our services as we are a third-party hate crime reporting centre


You can find out more about how we support students and book an appointment with us here.


Contact Us

Herts SU Advice & Support

Hertfordshire Students' Union

Today - Closed
Our team aims to respond to email queries within 2 working days or less. Pre-booking appointments is advised. Please contact the team via email or complete our online appointment request form to do this.
Herts SU, College Lane