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Debt to the university

You will be regarded as a debtor to the University if you fail to pay any fees to the University by the specified dates.

We know that the global pandemic has put some students into financial hardship, and this is a worrying, unsettling time for you.   

If you are struggling to pay any fees to the University and you are facing financial difficulties, please read the information below, and on our financial support page, and get in contact with the University’s Student Account Management team or Hertfordshire Students’ Union. Contact details below. 

What will happen if I have a tuition fee debt to the University?

If a student has not paid the applicable instalment of their tuition fees within 28 days of the liability date, or has not made alternative arrangements which are acceptable to the University, the University may do one or more of the following:-

  •  withdraw the facilities of StudyNet and Canvas, which will prevent the student from accessing study materials, submitting assignments or registering for award ceremonies
  •  withdraw the student from their course
  •  bar the student from registering to study in future years
  •  bar the student from attending their graduation ceremony
  • refuse to provide results or confer a University award
  •  not examine research students and require them to leave the research programme
  • decline to arrange, supervise, or validate placements 

The University may also take more formal steps to recover any unpaid tuition fees, such as engaging a debt collection agency and/or commencing legal proceedings. If it does so, the University reserves the right to require the student to pay in addition any costs and expenses (including legal costs) reasonably incurred by the University in recovering the unpaid sums.

The University will withhold examination results from students in debt, but may issue such results in non-standard format to enable students to undertake any referred/deferred assessment. The University will not normally bar the student from attending resit examinations, provided that arrangements have been made with Student Finance to pay the fee or other debt.

Students who have withdrawn or applied to suspend their studies will still be contacted to pay any outstanding debt. Students will not be entitled to resume their studies or register to study a new course until all outstanding debt has been cleared in full.

Paying outstanding debts

The easiest way to make a payment is online.  Alternative ways to make payment can be found on our website.

Support and Guidance

The University encourages any student unable to pay their tuition fees to contact the University’s Student Finance team,  to discuss a payment plan or alternative sources of funding.

If you would like impartial guidance, get in touch with Hertfordshire Students’ Union Advice & Support Centre. Hertfordshire Students’ Union is independent to the University and can provide free and confidential advice for many matters. Contact the Advice & Support Team by telephone: 01707 285022, or e-mail:

If you require emotional support, you may make contact with the University’s Counselling Service in Student Wellbeing on telephone 01707 284453 or email 


Contact Us

Student Account Management

Student Finance

Today 10.00 - 15.45
Please note that Student Account Management - Tuition are closed daily for lunch from 12.00 to 13.00
Hutton Hub, College Lane

Herts SU Advice and Support Centre

Hertfordshire Students' Union

Today 10:00 - 16:00
Our team aims to respond to e-mail queries within 2 working days or less. Pre-booking appointments (either online, via telephone or in-person) is advised.
Hertfordshire Students' Union, College Lane Campus

Student Funding and Financial Support

Student Finance

Today 09:00 - 17:00
Offering guidance and support to our Student Loans Company (SLC) funded students.
Hutton Hub, College Lane
Today 09:00 - 17:00
Offering financial support to students, such as the Hardship Fund, Blackbullion and Money Management Workshops
Hutton Hub, College Lane