- What happens if I have a tuition fee debt?
- International students
- Paying your outstanding fees
- Blocked from Studynet and Canvas
- Get help with tuition fee debt
What will happens if I have a tuition fee debt?
If you do not pay your fees within 28 days of the payment deadline, and you have not agreed an alternative plan with the University, the following actions may be taken:
- Access to StudyNet and Canvas will be removed, so you cannot view learning materials or submit work
- You may be withdrawn from your course
- International students may have their visa sponsorship withdrawn
- You may not be able to:
- Register for the next academic year
- Graduate or attend your graduation ceremony
- Receive your results or award (for international students on a Student visa this means you will not be able to apply for the Graduate Route visa).
Additional consequences may include:
- Research students may be withdrawn from their programme
- Work placements may be cancelled
- The University may begin debt recovery action, including using a debt collection agency or legal proceedings
- You may be required to pay any additional recovery costs
Important:
If you leave or suspend your studies, you still need to pay any outstanding debt. You must clear all debt before you can return or start a new course.
International students
If your visa sponsorship is withdrawn due to unpaid fees:
- You may need to leave the UK
- Sponsorship may not be reinstated, even if you later pay your fees
- You may need to apply for a new visa to return
Paying your outstanding fees
You can pay your debt using the following services:
- Pay online using bank transfer, card, or local payment methods
- Track your payment with real-time updates
- Pay securely from your home country in your local currency
Blocked from Studynet or Canvas?
If your access is blocked due to debt:
- Pay your fees as soon as possible
- Access will usually be restored within 48 hours of payment
While blocked:
- You should continue attending classes and exams
- You will not be able to:
- Access learning materials
- Submit assignments online
- View your results
- Do not contact staff to request access or submit work, as this is part of the restriction
Get help with tuition fee debt
If you are struggling to pay, support is available.
Student Account Management team
- Email: finance-tuition@herts.ac.uk
- Can help you explore payment options
Student Immigration Team (for visa queries)
- Email: SITadvice@herts.ac.uk
Herts SU Advice (independent support)
- Free, confidential and impartial advice
- Helps you understand your options and speak to the University
- Email: advice@hertssu.com
- Or complete their appointment request form
Emotional and wellbeing support
- Phone: 01707 284453
- Email: studentwellbeing@herts.ac.uk