- Student Immigration Team (Advice and Visa Support)
- Home Office updates for international students
- Essential guidelines about immigration advice
- Need help with your eVisa?
- Contact the Student Immigration Team
- Making an appointment
- Student visa application workshops
- Student Immigration Adviser survey
- Important responsibilities
- Need advice outside our service?
Student Immigration Team (Advice and Visa Support)
The Student Immigration Team provides expert advice and support to issues during your studies international students on:
- Student visas and immigration matters
- Working in the UK
- eVisas and UKVI accounts
- Immigration-related personal
We are the University's first point of contact for immigration advice.
Before you contact us
Ask Herts contains information and guidance on many common immigration topics, including:
We recommend checking the available guidance first, as you may find the answer you need without waiting for an appointment.
Home Office updates for international students
Please refer to our page to ensure that you stay up to date with any changes to the Student Immigration Rules made by the Home Office: Home Office Updates for International Students this will be updated regularly.
Essential guidelines about immigration advice
Immigration rules are complex and can change frequently.
Immigration advice in the UK is regulated by the Immigration Advice Authority (IAA). The Immigration and Asylum Act 1999 made it unlawful for anyone to provide unregulated immigration advice or immigration services.
To ensure you receive accurate advice, all immigration-related enquiries should be referred to the Student Immigration Advisers, part of the Student Immigration Team (Advice). The advisors are specifically trained to supply immigration advice and guidance to staff and students, in accordance with IAA regulations.
You can find further information in:
- Essential guidelines for receiving immigration advice (Appendix A)
- Requirements for Student Route Applicants and Students (UPR SA18) provides additional information to applicants and students sponsored by the University of Hertfordshire under Home Office Student regulations.
Need help with your eVisa?
If you need help linking your eVisa to your UKVI account, visit the Ask Herts desk in the Hutton Hub and ask for the Student Immigration Team.
Contact the Student Immigration Team
Drop-in sessions
You do not need an appointment to attend a drop-in session. Simply log in at the kiosk and take a ticket.
Waiting times can vary due to the complexity of immigration enquiries.
The Student Immigration Advisers are available to see students during the following times:
|
Day |
Availability |
|
Monday |
Suspended until 5 October. Ask Herts (de Havilland Hub), 2pm to 3.30pm |
|
Tuesday |
Suspended until 6 October. Ask Herts (Hutton Hub), 2pm to 3.30pm |
|
Wednesday |
Suspended until 7 October. Online appointments, 2pm to 4pm |
|
Thursday |
Suspended until 1 October. Ask Herts (Hutton Hub), 11am to 12.30pm |
|
Friday |
By appointment only |
Online appointments
Online appointments are:
- Available on Wednesdays from 2pm to 4pm
- 15 minutes long
- For one question only
- Bookable up to 7 days in advance
If you no longer need your appointment, please cancel it using the link in your confirmation email.
Book an online appointment
SIT Advice Online Appointments
Important: If you book an appointment but no longer need it, please go into the booking, via the email confirmation, to cancel the appointment.
Telephone support
Telephone: 01707 284800
Available Monday to Friday, 10:00 to 14:00.
Email support
Email: sitadvice@herts.ac.uk
We aim to respond within 5 working days, although response times may be longer at the start of term.
Please avoid sending follow-up emails, as this can increase response times for everyone.
Making an appointment
If you need a longer appointment, email sitadvice@herts.ac.uk with the subject line:
Appointment Request
Include:
- Student ID number
- Full name
- Contact details (email and phone number)
- Dates and times you are available
- Brief description of your enquiry
- Whether you need a private meeting room
Student visa application workshops
The Student Immigration Team runs visa application workshops during the academic year.
You can book a place once you have received your CAS.
Before attending you must:
- Set up your UKVI account
- Complete your ID check
Bring:
- Mobile phone, laptop or tablet
- Passport
- BRP card (if applicable)
- CAS number
- National Insurance number (if applicable)
- UK driving licence (if applicable)
- National ID card (if applicable)
- Previous accommodation addresses (last two years)
- Travel history details
Student Immigration Adviser survey
Have you received support through:
- A drop-in session
- An online appointment
- Email support
- Telephone support
Please complete the Student Immigration Team Advice Service Survey to help us improve our service.
Important responsibilities
As a Student visa sponsor, the University must ensure students comply with their visa conditions.
This means the University may be required to report information to UK Visas and Immigration (UKVI) if it indicates a possible breach of visa conditions.
Need advice outside our service?
Student Immigration Advisers can only provide advice within their regulated areas of expertise.
They cannot provide advice on some matters, including:
- Asylum
- Settlement applications
You may wish to contact:
- UKCISA (UK Council for International Student Affairs) - advice line is open Monday to Friday 13:00-16:00
- JCWI (Joint Council for the Welfare of Immigrants)
- A Law Society regulated immigration solicitor
- A specialist immigration Law Centre. Not all Law Centres specialise in immigration law so check first. The Luton Law Centre can offer immigration advice.