Student Immigration Team (Advice)

We are the University's first point of contact for any immigration questions and concerns 

NEW: eVisa Workshops for International Students

The following dates are available for all current International students who need to set up their UKVI account and / or link their eVisa to their UKVI account.  Please bring your fully charged mobile phone, your passport and your BRP Card. There will be PCs available for you to use. Here is the link to book onto the eVisa workshop

Adviser availability

The Student Immigration Advisers are available to see students during the following times: 

Drop-in sessions

During the drop in sessions you do not need an appointment to see an adviser, just log in to the kiosk and get a ticket. Please note that although we try to keep waiting times to a minimum, this is not always possible due to the complexity of immigration enquiries. 

Please be aware that we have a duty as a sponsor to ensure our students are compliant in their responsibilities, so we are required to escalate and report to UKVI any information you disclose that could be viewed as a breach of your visa conditions.

You can contact us via telephone 01707 284800 or email sitadvice@herts.ac.uk  if you are unable to make the drop-in and we will endeavour to answer your questions.

Making an appointment

If you want to make an appointment to see an adviser, please email sitadvice@herts.ac.uk

In the Subject Heading please write 'Appointment Request' followed by your:

• Student ID Number
• Student Name
• Student Number
• Contact Details (email and phone number)
• Student availability dates/times
• Brief description of the nature of the enquiry (so we know how much time to allocate)
• If a private meeting room is needed

Student Immigration Advisers are only permitted to offer immigration advice within their areas of competence. There are certain areas, including asylum and settlement that they are unable to offer any immigration guidance on. If you have  an urgent immigration question then advice and information are available from other sources:

• The Joint Council for the Welfare of Immigrants (JCWI)
• UKCISA – UK Council for International Student Affairs - UKCISA is an excellent source of information for international students. Their student advice line is open Monday – Friday 1pm - 4pm 020 7788 9214
• If you do need to speak to a lawyer about immigration matters, make sure that they are immigration specialists regulated by the Law Society.
• Law Centres provide independent specialist legal advice, assistance and representation service on a variety of welfare law issues. Not all Law Centres specialise in immigration law so check first. The Luton Law Centre can offer immigration advice.

Essential guidelines about receiving immigration information 

Immigration advice in the UK is regulated by the OISC (Office of the Immigration Services Commissioner). The Immigration and Asylum Act 1999 made it unlawful for anyone to provide unregulated immigration advice or immigration services.

The Student Immigration Advisers, part of the Student Immigration Team (Advice), are specifically trained to supply immigration advice and guidance to staff and students, in accordance with OISC regulations.

Guidelines for the provision of immigration advice within the University of Hertfordshire can be found in Appendix A

The University's Codes of Practice provides additional information to applicants and students sponsored by the University of Hertfordshire under Home Office Student regulations.

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