We are the University's first point of contact for any immigration questions and concerns
⚠️ The rules relating to immigration and visas are complicated and are subject to change. It is important that students and staff get the right advice so always refer immigration matters to the Student Immigration Advisers.
If you require support with linking your eVisa to your UKVI account please come into the ASK Hutton Hub and ask for the Student Immigration Team and someone will come out to help you.
Adviser availability
The Student Immigration Advisers are available to see students during the following times:
**PLEASE NOTE**: there will be no Advice Drop-in on Wednesday 26 & Thursday 27 February 2025, due to the February deadline for CAS requests
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Drop-in sessions
During the drop in sessions you do not need an appointment to see an adviser, just log in to the kiosk and get a ticket. Please note that although we try to keep waiting times to a minimum, this is not always possible due to the complexity of immigration enquiries.
Please be aware that we have a duty as a sponsor to ensure our students are compliant in their responsibilities, so we are required to escalate and report to UKVI any information you disclose that could be viewed as a breach of your visa conditions.
You can contact us via telephone 01707 284800 or email sitadvice@herts.ac.uk if you are unable to make the drop-in and we will endeavour to answer your questions.
Making an appointment
If you want to make an appointment to see an adviser, please email sitadvice@herts.ac.uk
Please note that appointments will not be available during week commencing 24/02/2025 due to the February deadline for CAS requests.
In the Subject Heading please write 'Appointment Request' followed by your:
- Student ID Number
- Student Name
- Student Number
- Contact Details (email and phone number)
- Student availability dates/times
- Brief description of the nature of the enquiry (so we know how much time to allocate)
- If a private meeting room is needed
Student Immigration Advisers are only permitted to offer immigration advice within their areas of competence. There are certain areas, including asylum and settlement that they are unable to offer any immigration guidance on. If you have an urgent immigration question then advice and information are available from other sources:
- The Joint Council for the Welfare of Immigrants (JCWI)
- UKCISA – UK Council for International Student Affairs - UKCISA is an excellent source of information for international students. Their student advice line is open Monday – Friday 1pm - 4pm 020 7788 9214
- If you do need to speak to a lawyer about immigration matters, make sure that they are immigration specialists regulated by the Law Society.
- Law Centres provide independent specialist legal advice, assistance and representation service on a variety of welfare law issues. Not all Law Centres specialise in immigration law so check first. The Luton Law Centre can offer immigration advice.
Essential guidelines about receiving immigration information
Immigration advice in the UK is regulated by the Immigration Advice Authority (IAA). The Immigration and Asylum Act 1999 made it unlawful for anyone to provide unregulated immigration advice or immigration services.
The Student Immigration Advisers, part of the Student Immigration Team (Advice), are specifically trained to supply immigration advice and guidance to staff and students, in accordance with IAA regulations.
Guidelines for the provision of immigration advice within the University of Hertfordshire can be found in Appendix A
The University's Codes of Practice provides additional information to applicants and students sponsored by the University of Hertfordshire under Home Office Student regulations.