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Immigration advice in the UK is regulated by the OISC (Office of the Immigration Services Commissioner). The Immigration and Asylum Act 1999 made it unlawful for anyone to provide unregulated immigration advice or immigration services.
The Student Immigration Advisers, part of the Student Immigration Team (Advice), are specifically trained to supply immigration advice and guidance to staff and students, in accordance with OISC regulations.
The rules relating to immigration and visas are complicated and are subject to change. It is important that students and staff get the right advice so always refer immigration matters to the Student Immigration Advisers.
Guidelines for the provision of immigration advice within the University of Hertfordshire can be found in Appendix A
The University's Codes of Practice provides additional information to applicants and students sponsored by the University of Hertfordshire under Home Office Student regulations.
Adviser availability
The Student Immigration Advisers are available to see students during the following times:
| Monday |
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| Tuesday |
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| Wednesday |
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| Thursday |
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| Friday |
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Drop-in sessions
During the drop in sessions you do not need an appointment to see an adviser, just log in to the kiosk and get a ticket. Please note that although we try to keep waiting times to a minimum due to the complexity of immigration enquiries this is not always possible.
Please be aware that any information you disclose that could be viewed as a breach of your visa conditions, may be escalated and reported to UKVI. We have a duty as a sponsor to ensure our students are compliant in their responsibilities.
The team can be contacted via telephone 01707 284800 or email sitadvice@herts.ac.uk if you are unable to make the drop-in
In the event of an emergency please call 01707 284800.
Making an appointment
If you want to make an appointment to see an adviser then please email sitadvice@herts.ac.uk
In the Subject Heading please write “Appointment Request” followed by your:
- Student ID Number
- Student Name
- Student No
- Contact Details (email and phone number)
- Student availability dates/times
- Brief description of the nature of the enquiry (so we know how much time to allocate)
- If a private meeting room is needed
Student Immigration Advisers are only permitted to offer immigration advice within their areas of competence. There are certain areas, including asylum and settlement that they are unable to offer any immigration guidance on. If you have an urgent immigration question then advice and information are available from other sources:
- The Joint Council for the Welfare of Immigrants (JCWI)
- UKCISA – UK Council for International Student Affairs
UKCISA is an excellent source of information for international students. Their student advice line is open Monday – Friday 1pm - 4pm 020 7788 9214
If you do need to speak to a lawyer about immigration matters then first make sure that they are immigration specialists regulated by the Law Society.
- Law Centres provide independent specialist legal advice, assistance and representation service on a variety of welfare law issues. Not all Law Centres specialise in immigration law so check first. The Luton Law Centre can offer immigration advice.