Have you received an error message on logging in to MFA?
Sometimes clearing your browser cache can help resolve a variety of issues. Here are instructions on how to do this for some of the most commonly used browsers.
Chrome browser
- On your computer, open Chrome.
- At the top right corner, click the 3 vertical dots
- Click settings and then in the search bar at the top type "cache" - click clear browsing data
- At the top, choose a time range.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes are ticked.
- Click Clear data.
- Restart Chrome
Safari browser
- From the home screen, Select Settings > Safari.
- At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
- Confirm when prompted.
- Restart Safari
Edge browser
- Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy, search & services.
- Under Clear browsing data, select Choose what to clear.
- Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.
- Restart Edge
IE (Internet Explorer) browser
- Click on the cog icon in the top right-hand corner
- Click Internet Options
- Under Browsing history, Select Delete
- In the window that opens, check the Temporary Internet Files & cookies and website data and press the delete button at the bottom.
- Restart IE