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Postgraduate Taught Experience Survey

Find out about Postgraduate Taught Experience Survey and how the University will uses your data to improve the postgraduate experience

Postgraduate Taught Education Survey (PTES) privacy statement

This privacy notice explains how your personal data will be processed for the Postgraduate Taught Experience Survey (PTES). 

The University of Hertfordshire (UH) is the data controller for your personal data and is subject to the UK General Data Protection Regulation (the ‘UK GDPR’) and the Data Protection Act 2018. 

The surveys are carried out by Advance HE on behalf of Higher Education providers, including UH. 

How we collect and use your information

The purpose of this survey is to gain insight from students about your learning and teaching experience. All responses collected through our student experience surveys are stored by Jisc (data processor), on behalf of UH. Jisc will share the survey responses with Advance HE (data processor). Your responses will be held securely by UH, Jisc and Advance HE. 

All participating institutions, including UH, have agreed not to identify any individuals when reporting their results internally or externally, and will ensure that no individuals can be identified by those results. The full dataset will be available to Advance HE in order to conduct national level research and analysis. 

The types of information we collect

We will use personal data held on our student records system and data provided directly by you in response to the survey. To make the survey as easy as possible to complete, some data that you have already supplied to the University is preloaded. This data is about your course, age range, name, and personal email address as listed on your system record. We also ask you to provide some demographic data which constitutes special category data, such as, e.g., ethnic background, country of domicile). 

On what basis do you process my data?

Your personal data will be used only by relevant UH staff where the data is necessary for them to undertake their designated role. Access to the raw data is restricted to the Academic Services Survey Team for analysis purposes. After that all staff within the institution will only have access to anonymised aggregated results. 

We process your personal data on the basis of your consent. You can withdraw your consent to have your survey responses used in the ways described here and we will destroy your individual survey response, however we will keep the anonymised, aggregate data which does not identify you within our datasets. 

You are able to withdraw your consent at any time in the future, should you wish to withdraw your consent please contact 

How long is your information kept?

All the data we gather from the survey will be kept for 10 years after the survey closes for use in longitudinal research into quality of teaching and the student experience. However, we will remove any identifying information as soon as we no longer need this, up to one year.

Your rights

Under the Data Protection Laws, you have certain rights, including the right to request access to your data, request correction of your data and request erasure of your data. Depending on the circumstances and the nature of your request it may not be possible for us to do what you have asked. Further information on your rights is available from the Information Commissioner’s Office (ICO) at 

How to exercise your data rights? 

If you wish to exercise any of your rights, please contact our Data Protection Officer at

How to ask questions or raise concerns? 

If you have any questions, comments, or concerns about how we use or handle your personal data please contact the Data Protection Officer using the contact details in section 6 above. 
You also have the right to complain directly to the Information Commissioner at: or via post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.