- I live on campus
- Urgent problems outside office hours
- I live in private rented accommodation
- Need more help?
I live on campus
If something in your accommodation is broken, damaged or not working, contact your Accommodation Help Desk at accommodation@herts.ac.uk so the issue can be resolved.
Urgent problems outside office hours
If there is an urgent maintenance issue outside office hours, contact the Security Team by email at security@herts.ac.uk or call 01707 285555.
Examples of urgent maintenance problems include:
- A kitchen flood
- No lighting in your bedroom
- Loss of electricity
- No hot water
- Unable to get into or out of your flat or bedroom
- A broken window
- A leaking pipe
- A fault showing on the fire alarm panel
I live in private rented accommodation
If you live in private rented accommodation, contact your landlord first to report the problem.
Need more help?
If you are unsure who to contact, speak to your Accommodation Help Desk for advice.