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Speak Up

Report a concern or incident to the University safely and confidentially using the Speak Up service.

Important: 
Speak Up is not for emergencies.
If you need urgent help, call 999 or 01707 281010 if you are on campus.

On this page:

What is Speak Up?

If you are worried about something you experienced or witnessed, you can report it to the University.

Use the Speak Up link to report an incident.

How can I report an incident? 

You can report an incident in two ways using the  Speak Up link:

  • Anonymously
  • With your contact details

If you are reporting on behalf of someone else, you should try to get their consent first.

  • Reporting anonymously

Your report helps us understand what is happening across the University.

If you do not provide your contact details, we will not be able to contact you or take further action.

  • Reporting with your contact details

A specialist team will review your report.

What happens next depends on the type of incident and any investigation required.

We will:

  • contact you
  • explain what happens next
  • keep you updated throughout the process

What happens after I report an incident? 

Your report will be kept confidential.

We may need to share some information with specialist staff to investigate. If we cannot keep information confidential in rare cases, we will explain this to you.

Your data will be handled in line with the University Privacy Policy.

If you name a member of staff:

  • we will contact you to explain your options
  • we will not contact the staff member without your consent
  • we may ask for your permission to involve Human Resources 

You may be offered the option to move to a formal complaint process.
This will not happen automatically.

When will I hear back? 

Specialist teams work Monday to Friday.

We aim to respond within 5 working days.

False or malicious complaints may be handled under student or staff disciplinary procedures

False or malicious complaints may be handled under student or staff disciplinary procedures

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Additional information

The following Ask Herts pages may also be helpful.  

Contact Us

The Office of the Dean of Students

Student Wellbeing

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Office of the Dean of Students, College Lane