I've been scammed. What should I do?

What to do straight away

If you've been scammed:

1. Contact your bank immediately if you've sent money or shared payment details.
2. Change the passwords for any affected accounts.
3. Turn on multi-factor authentication (MFA) wherever it's available.
4. Monitor your bank accounts and online accounts for suspicious activity.
5. Report the scam if appropriate.

Where to get support

The resources below explain what to do next and where to get help:

• Fraudulent emails, spam and phishing attacks
• BBC Scam Safe: Have you been scammed?
• Citizens Advice: What to do if you've been scammed