Student safety

On this page:

• Who should I contact in an emergency?
• How do I contact campus security?
• How can I stay safe on and off campus?
• How can I keep my accommodation secure?
• How can I stay safe when using taxis and rideshare services?
• What is hate crime and how do I report it?
• Where can I get help and advice?

Who should I contact in an emergency?

If you need urgent help on campus, contact Security immediately.

On-campus emergency

• Security emergency line: 01707 285555 (ext. 5555)

Non-emergency security enquiries

• Security enquiries: 01707 281010 (ext. 1010)

Police

• Emergency: 999
• Non-emergency: 101

How do I contact campus security?

The University's Security team is available 24 hours a day, 7 days a week. Security officers are First Aid trained and can help with emergencies, welfare concerns and safety issues on campus.

• Non-emergency enquiries: 01707 281010 (ext. 1010)
• Emergencies: 01707 285555 (ext. 5555)

How can I stay safe on and off campus?

There are simple steps you can take to help keep yourself safe.

• Consider downloading a personal safety app such as Hollie Guard.
• Let someone you trust know where you are going and when you expect to return.
• Keep bags zipped and valuables out of sight.
• Stay alert when using cash machines.
• Plan your journey home in advance, especially if you are travelling at night.
• Never transfer money to strangers or unknown accounts.

Protect yourself from cybercrime, including scams, hacking and identity theft

How can I keep my accommodation secure?

Whether you live in halls or private accommodation, taking a few precautions can reduce the risk of theft.

• Lock doors, windows and gates when leaving your accommodation.
• Keep valuables out of sight.
• Register valuable items with Immobilise.
• Take laptops and other valuable items home if your accommodation will be empty for a long period.
• Check whether your belongings are covered by contents insurance.
• Back up your work and important files regularly.

  How can I stay safe when using taxis and rideshare services?

If you are travelling by taxi or rideshare service:

• Use licensed taxis or trusted rideshare services, such as Uber.
• Check the vehicle registration, driver details and vehicle model before getting in.
• Pre-book your journey where possible, especially during busy periods.
• Sit in the back seat.
• Keep your belongings with you rather than in the boot where possible.
• Share your journey details with someone you trust.
• Follow your route using a maps app.
• Use cashless payment where available.
• Always wear a seatbelt.

What is hate crime and how do I report it?

A hate crime is a criminal offence motivated by hostility or prejudice towards a person's race, religion, disability, sexual orientation or transgender identity.

Incidents of hate crime can be reported to the police by calling 101. In an emergency, where there is an immediate threat to life or property, call 999.

Hate crime can include:

• Assault
• Abuse
• Intimidation
• Bullying
• Arson
• Theft
• Criminal damage

You can also report hate crime through Herts SU, which acts as a third-party reporting centre.

Support is available from:

• Beacon Victim Care Centre on 03000 11 55 55
• Victim Support on 0808 16 89 111

Where can I get help and advice?

You can also sign up to receive local crime alerts and community safety updates using the OWL App.

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