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Student Safety

Read helpful tips to stay safe on and off-campus.

University is an exciting time for many students. It is however incredibly important that you still prevent yourselves from becoming victims of crime. Regrettably, some Students are targeted by criminals as they often own items of high value, such as laptops, mobile phones and other electronic devices.

Please read the following tips to ensure your safety is maintained:

On-Campus Security Team

The University has an on-site dedicated security team  available 24/7/365, all officers are First Aid at Work trained and can provide help and advice on all security and safety related issues,  the Security Team can either be approached in person, or contacted as follows:

  • For normal enquires: External:  01707 281010 - internal extension 1010, or,
  • In an emergency External: 01707 285555  - internal extension 5555

Personal safety

  • Consider downloading a personal safety App to your mobile device, the university security team recommend  Hollieguard Hollie Guard Website 
  • Where possible, inform someone (close friend, flatmate or family member) where you are going/staying, try and include any  known timings, routes etc 
  • Take care to keep bags fully zipped whilst walking around during the day and night.
  • Be aware of those around you whilst using cash dispensers, and do not unnecessarily handle money in public.
  • Be extra vigilant when walking around at night.
  • Keep mobile phones and ipods out of view, thieves often target those who have expensive items on show.
  • Do not hand over money to someone you do not know. This includes transferring money to an unknown bank account. 
  • Cybercrime can present itself in various ways, including scams or fraud, virsues or hacking, identity theft or stalking,  harassment, abuse or bullying. Read more on the Hertfordshire Constabulary's website about how you can protect yourself from cybercrime.

Secure your accommodation / home

Whether you live on-campus or in private off-campus accommodation, ensure windows, gates and doors are locked (especially if your room or accommodation area is on the ground floor). It only takes a matter of seconds for a thief to reach through an open window and snatch an item that is on a table or bed. 

Remember: 

  • Do not leave car keys in open view, as these can easily be picked up by unwelcome visitors.
  • Register valuable items (laptops, mobile phones etc) online with www.immobilise.com
  • A lamp set on timer may deter a burglary from targeting your home.
  • Keep curtains and blinds drawn to prevent people from seeing inside your property. 
  • Going away for a length of time? Take home expensive items such as computers or laptops.
  • Flatten and dispose of cardboard boxes for new electrical appliances in the recycling bin, rather than leaving them outside your home. Thieves will often target houses if they know you've just bought a brand new TV! 
  • If Contents Insurance is not included in your rent, arranging your own cover would be sensible. Some policies include 24 hour replacement of items such as laptops (please remember to read the police conditions), which is useful around work deadlines and exams. 
  • Don't forget to back work up! If your laptop was stolen, what would happen to your revision notes and assignments?  

Please notify your Landlord or Letting Agent if you have any security-related concerns.

Taxi Safety

Travelling by taxi or Uber is a common transport option for many, however it is important to make sure the vehicle is licensed.  An unlicensed taxi is operating illegally, and may put you and other passengers at risk. Sensible precautions include:

Uber:   Always follow these three Uber safety tips when you request a ride to make sure you’re getting into the right car with the right driver:

  1. Match the license plate number
  2. Match the car make and model
  3. Check the driver’s photo

Only use 'Licenced Taxis:

  • Pre-book at busy times, or if you have special requirements. and if possible pre agree price.
  • If possible, always take the back seat
  • If possible don't store your bags in the trunk/boot 
  • Remain vigilant, and if you know the route, ensure the driver sticks to your known route
  • Consider using the google maps app whilst travelling, to ensure you know your surroundings / where you are  
  • Check the taxi is displaying the official licence plates and driver ID badge.
  • If there is a journey meter, check the minimum fare amount and ensure this is has been reset after the previous journey.
  • Try and only pay using cashless options
  • Always wear your seatbelt.

Hate Crime

A Hate Crime is any criminal offense that is motivated by hostility or prejudice based upon a victim’s disability, ethnicity, race, religion or belief, sexual orientation or transgender identity.

Hate crime victims may experience:

  • Physical assault
  • People swearing or making abusive remarks
  • Spitting or insulting gestures
  • People doing things that frighten, intimidate or cause distress
  • Bullying
  • Arson
  • Having property stolen or damaged
  • Disputes with neighbours

Incidents of Hate Crime can be reported via the Police non-emergency number 101. In an emergency, where there is an immediate threat to life or property, please phone 999.

The Hertfordshire Student’s Union is also a third party Hate Crime reporting centre. Don’t ignore it – Report it!

Beacon Victim Care Centre is your gateway to victim services available in Hertfordshire. If you have been unfortunate enough to have been a victim of crime, you can speak with a member of the victim service team on 03000 11 55 55.

You can also speak directly to Victim Support on 0808 16 89 111. All calls are treated in the strictest of confidence.

 

Useful Contacts

Online Watch Link (OWL) App

Hundreds of police and council officers use OWL in Hertfordshire and London to send crime alerts, advice and updates directly to the public. You can receive local alerts for FREE simply by downloading the OWL app. No registration or login necessary.

The OWL app works across all of Hertfordshire and half of London.  Sign up to the Online Watch Link (OWL) to get up to date local safety information.

Police (Emergency): 999
Police (Non-Emergency): 101
University’s dedicated Police team:  Email: RUniEnquiries@herts.police.uk

Hertfordshire’s Students’ Union Advice and Support Centre

Receive free, confidential and impartial advice and support on a wide range of issues; including personal, academic, social and health matters.

Opening Hours: 10.00am – 4.00pm Monday – Friday.

Email: advice@hertssu.com Tel: 01707 285022

On-Campus Security Team

01707 281010 - internal extension 1010, or in an emergency 01707 285555  - internal extension 5555

University of Hertfordshire’s Off Campus Student Support

For off-campus student advice and guidance, please contact the Community Liaison & Support Officer (Dean of Students Office):

Email : Community@herts.ac.uk 

Telephone: 01707 285165

Contact Us

Herts SU Advice & Support

Hertfordshire Students' Union

Today 10:00 - 16:00
Our team aims to respond to email queries within 2 working days or less. Pre-booking appointments is advised. Please contact the team via email or complete our online appointment request form to do this.
Herts SU, College Lane

Community Student Support Officer

Office of the Dean of Students

Today 08:30 - 17:00
We are out of the office quite a lot, due to carrying out regular off-campus house visits. If you call please leave a message.
Room B440, College Lane

Security

Today - Open 24 Hours
Security Control Room, College Lane and de Havilland

Residence Life Team

Office of the Dean of Students

Today 08:30 - 17:00
Outside of office hours, in an emergency please contact Security (01707 281010 internal 1010)
B440 , College Lane
Today 08.30 - 17.00
Residential Services Office , De Havilland Campus