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Community and Safeguarding Team

Supporting students living in private off-campus accommodation.

This page covers:

The Community and Safeguarding Team

The Community and Safeguarding Team are available to help resolve issues or difficulties students may have when living off campus.  These issues may relate to disputes with your neighbours or fellow housemates, to issues with your Landlord or Letting Agent.

We are also the first point of contact for local residents who may be experiencing problems with student neighbours.  In many cases these can be resolved with an advisory visit. 

We want you to enjoy your university life to the fullest without negative experiences; therefore, our role primarily is to promote good relationships and positive attitudes between students and local residents. Below are some examples of the types of things we can help:

  • Support students living off campus and provide advice & guidance for issues that may arise.
    • If you are feeling unwell
    • If you are feeling threatened or harassed
    • Experiencing problems with Landlords
    • Experiencing concerns with flatmates or residents
    • Experiencing financial hardship
    • You want to report student breaches to the Code of Conduct, in line with the 'Student Discipline' procedure.
  • Signpost students to relevant services or agencies where appropriate.
  • Investigate alleged student breaches to the Code of Conduct, in line with the 'Student Discipline' procedure.
  • Act as the first point of contact for residents of the local community who wish to discuss issues or concerns relating to student behaviour.
  • Work closely with local statutory bodies such as the council, police and fire brigade.

But please remember, If you are having are experiencing difficulties, need advice or just need to speak to someone, please do not hesitate to contact: or 01707 284096.

We are available to help you during office hours Monday – Thursday 8.30am – 5pm and Friday 8.30am – 4pm.

If you have any general queries regarding privately renting, please visit our Ask Herts page below. You will also find a useful guide to living off campus:
Renting Privately Off Campus | Ask Herts | University of Hertfordshire

International Student Support Officer

The International Student Support Officer (ISSO) is responsible for the wellbeing of all students, through the planning and provision of a planned 52 week activity and events schedule, alongside promoting key campaigns geared towards overall student wellbeing.

The ISSO is also responsible for the planning, organisation and implementation of all orientation activities for students, especially students travelling from overseas. They are the key co-ordinator for liaising with all departments and Schools to promote a sense of community on and off campus.

The ISSO supervises a team of Student Guides, who help deliver a range of support services, including an airport collection service at the Start of Term,  an Orientation programme for all students, and ongoing activities, trips and events throughout the academic year. 

You can contact the International Student Support Officer via


Need Further Assistance?

Community and Safeguarding Team 
Naomi Banton Community and Safeguarding Manager  01707 285030 (inc 5030)
Amanda Bridgeman Deputy Community and Safeguarding  Manager  01707 284096 (int.4096)
Shahjahan Miah

Contact Us

Community Student Support Officer

Office of the Dean of Students

Today 08:30 - 17:00
We are out of the office quite a lot, due to carrying out regular off-campus house visits. If you call please leave a message.
Room B440, College Lane

International Student Support Officer

Office of the Dean of Students

Today 08.30 - 17.00
1st Floor, Hutton Hub, College Lane