Support for students living off campus

On this page:

• What does the Community and Safeguarding Team do?
• Contact the Community and Safeguarding Team
• Support for international students
• Need more support?

What does the Community and Safeguarding Team do?

The Community and Safeguarding Team supports students living in private off-campus accommodation. We can provide advice, guidance and support if you are experiencing difficulties where you live.

We also work with local residents to help resolve concerns relating to student behaviour and promote positive relationships between students and the local community.

We can help with:

• Problems with housemates or neighbours
• Issues with landlords or letting agents
• Feeling unwell or needing support
• Feeling threatened, unsafe or harassed
• Financial hardship
• Concerns about student behaviour
• Reporting breaches of the Student Code of Conduct

We can also signpost you to other University services or external organisations where appropriate.

In addition, the team:

• Investigates alleged breaches of the Student Code of Conduct in line with the Student Discipline Procedure
• Acts as a point of contact for local residents with concerns about student behaviour
• Works closely with local organisations, including the council, police and fire service

Contact the Community and Safeguarding Team

If you need advice, support or someone to talk to, contact:

Email: community@herts.ac.uk
Telephone: 01707 284096

Opening hours

• Monday to Thursday: 8.30am to 5.00pm
• Friday: 8.30am to 4.00pm

If you have questions about renting privately, see: renting privately off campus

Support for international students

The International Support and Events Officer (ISEO) is part of the Community and Safeguarding Team and provides pastoral support and guidance, with a particular focus on international students living off campus. The ISEO reports to the Deputy Manager (Student Community), and works within the Community and Safeguarding team. Together they work to support all students living off campus.

The team helps international students settle into university life and supports a range of activities throughout the academic year, including:

• Airport collection
• Orientation activities
• Social events
• Coach trips
• Student Guide support

Contact the International Support and Events Officer at:

Email: community@herts.ac.uk

Need more support?

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