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Support for estranged students

If you are under 25 years old and have not communicated with your biological / adoptive parents for a significant period of time then the Herts Success team are here to help you

We recognise that the transition to university and becoming a student is an exciting prospect, but can also be challenging without the support of a family network. There may be concerns about accommodation, financial support or simply moving to a new place and starting your course. The University is committed to supporting estranged students both prior to and during their course. 

Estranged students are defined as those under 25 years old who have not communicated with either biological/adoptive parents, or their only living parent for a significant period of time, with the situation being irreconcilable. A significant period of time is usually considered at least 12 months prior to the start of the course.

We understand that not every student who is estranged wants to access additional support and are under no obligation to do so.

We can offer you the following support:

  • Central point of contact in the University who can liaise with other University departments on your behalf.
  • Provide advice about your accommodation options – you will be given priority if you decide to live on campus.
  • Financial and budgeting advice, help with your funding application to Student Finance England, and priority access to the University Hardship Fund.
  • Someone to talk to when you need it.

If you would like to speak to someone, contact us on

Contact Us

Herts Success

Learning and Teaching Innovation Centre

Today 09:00 - 17:00
Learning and Teaching Innovation Centre, De Havilland