Can't access Panopto lecture recordings

Having trouble accessing a Panopto lecture recording in Canvas? Follow these steps to fix security or access errors and find your recording.

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Can't access Panopto lecture recordings

Lecture recordings are usually published in the Recorded Sessions section of your module's Unit area within four working days of the session.

Recordings are provided through Panopto and embedded in Canvas. Sometimes your browser's security settings can block Panopto authentication, which may result in a message saying you do not have permission to access the recording.

If you can't access a recording, try the following steps in order.

 1. Check your browser settings

Follow Panopto's guide to enable third-party cookies in supported web browsers.

Then try opening the recording again.

  2. Open the recording through Panopto in Canvas

For 2026/27 modules:

  1. Open your module in Canvas.
  2. Select Panopto from the module menu.
  3. Use Panopto to find the recording you need.

  3. Access Panopto directly

If the Panopto link is not available in your module, or you still can't access the recording, go directly to:

UH Panopto

Use the Panopto interface to find the recording.

 4. Remove existing Panopto integrations in Canvas

If you are still seeing a security or permissions message:

  1. In Canvas, go to Account.
  2. Select User Settings.
  3. Scroll to Approved Integrations.
  4. Delete all Panopto integrations.
  5. Try accessing the recording again using step 2 or 3 above.

 5. Try a different browser

If none of the steps above work, try using a different web browser.

Before accessing Panopto in the new browser, follow the guidance in step 1 to make sure third-party cookies are enabled.

Using lecture recordings for your studies

See recording of teaching and learning sessions on campus for information about using recordings to support your studies.

 

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