ℹ️We are currently receiving a lot of refund requests, so it may take more than 28 days to process yours. Please be patient and do not to send follow‑up emails, as this can slow things down. Thank you so much for your understanding and patience.
Find out if you are eligible for a refund and how to apply.
- Check your eligibility
- Complete the refund application form
- Submit the form and any evidence to support your application
Check your eligibility
Find out how much of a refund you are eligible for by checking our website.
⚠️ There are different liability points throughout the academic year which will impact how much of your fees can be refunded. To check the liability dates please click here these dates do not apply to UH Online students (distance learning) or Research students.
Complete the refund application form
Refunds can only be returned after filling out a tuition fee refund form.
If you made payment by bank transfer, we will send you a secure link to collect your bank details, if required. In line with regulations, the details you provide must match the original payment source. Failure to provide source bank details will delay the processing of your refund.
For all other payments made through our online payment providers, such as Flywire and Convera, refunds will be issued automatically back to the original card or bank details you paid with. Please complete this form and send, alongside any supporting documentation to refunds@herts.ac.uk. Please allow up to 28 working days for your refund to be processed.
Submit the form and any evidence to support your application
Submit your completed form and any evidence by email to refunds@herts.ac.uk