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University systems maintenance

Regular planned IT maintenance and upgrade works are essential for keeping the University's systems safe and secure.

Maintenance weekends

Please make a note of the following dates which have been agreed in consultation with staff from across the University

Please work on the basis that there will be no access to any IT services during these weekends as you plan activities, however, prior to each weekend Library and Computing Services will advise on the anticipated impact of the work being undertaken.

Further details on works taking place on the following dates will be made available in due course.  

28 February - 3 March 2025

Please plan ahead as access to some university systems will be temporarily unavailable from 16.00 Friday 28 February to 10.00 Monday 3 March while essential upgrade works take place.  These upgrades are critical for maintaining the security and efficient operation of the databases that underpin many of our business operations. 

Please note how you will be affected and plan ahead as access to the following student and staff facing services will be temporarily unavailable while works take place:

  • personalised content on StudyNet such as your timetable, learning dashboard, personal details and course lists.
    • Please note that you can continue to access StudyNet and the Online Library at studynet.herts.ac.uk .             You can submit assignments and access your module sites and course content via a link on the StudyNet homepage to your Canvas dashboard or via the Canvas app
  • staff module planner and marker allocation and moderation tools used by academic staff.

We’re sorry for any inconvenience arising from this essential work.  For the latest updates please check status.herts.ac.uk.

If you have any queries please contact the LCS Helpdesk on 01707 284678 or email at helpdesk@herts.ac.uk

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29 - 30 June 2025

For current updates please refer to our Service Status page status.herts.ac.uk

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'At risk' times for systems maintenance

‘At risk’ periods are the times reserved for systems maintenance, which may result in a downtime of the service.

Weekly service 'at risk' periods are:
Tuesdays 07.00 – 09.00
Thursdays 07.00 - 10.00

Please note that network access may be restricted or disconnected at any time in the event of a threat to network security, the interests of the work of the University or any unusual activity.

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Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. https://status.herts.ac.uk. Online and telephone support is available 08:00 to 18:00 Monday - Friday with telephone support only available outside of these times.