- Getting started
- Managing your username and password
- Setting up multi-factor authentication (MFA)
- When your University account expires
Getting started
New students will receive an email with their University username and instructions on how to log in to University systems.
When logging in:
- enter your username in the format username@herts.ac.uk
- use your University username and password to access University online services
- keep your username and password secure
- you will keep the same University username throughout your studies.
The University will never ask you for your password. Do not share your password with anyone.
Set up your University password
Managing your username and password
If you need to change or recover your login details:
- Change your University password
- Reset a forgotten password
- Get a reminder of your University username
- Update your email address and other details in Student Record
Setting up multi-factor authentication (MFA)
Multi-factor authentication (MFA) helps protect your University account by using a second method to verify your identity. This helps prevent someone from accessing your account even if they know your password.
All students must set up MFA as part of their University account setup.
You will normally use your mobile phone as your authentication method. Follow the on-screen instructions when you log in to a University system.
Find out more about multi-factor authentication (MFA)
Suspicious activity on your account
If suspicious activity is detected on your University account, your password will be reset to protect it.
If you do not have MFA enabled, your account will be disabled and you will need to contact the helpdesk to restore your account.
You can change your University password at any time.
When your University account expires
Your University login account will close six months after the leaving date shown in your Student Record.
Once your account is closed, saved work and emails cannot be recovered.
Before you complete your course, back up any files, work or emails you want to keep.
See after successfully completing your course and the section on your University login, learning resources and saving files.