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Exceptional Circumstances

Find out what to do if you are worried that circumstances outside of your control might impact on your ability to perform in assessments and submissions by the given deadline.

During the course of your degree programme you might be faced with personal, medical or family problems that are outside your control. If such problems occur, you may wish to make the University aware of your situation by submitting an exceptional circumstances request. It is advisable to get in touch at your earliest convenience to seek support.  

Please contact academic support (module leader/personal tutor) to discuss your circumstances and decide if an exceptional circumstances request is needed or whether a coursework extension is a feasible alternative.

An exceptional circumstances request, if approved, delays submission until the next assessment period and is likely to require you to submit a different piece of work from the one you are working on.

To apply for an exceptional circumstances request: 

  1.  Log into your  Student Record  and apply using  Submit Request, then 

        2. Email your supporting evidence at the same time as your request to 

Exceptional circumstances requests must be submitted no more than fifteen (15) working days after the assessment submission date and at least five (5) working days before the Board of Examiners. 

NOTE - You can only submit an exceptional circumstances request if you have not already submitted your assessment or sat your exam. If you have submitted/sat your assessment, please see the guidance here. 

For further guidance on how to submit an exceptional circumstances request, please contact the Student Cases Team.

Contact number: 01707 285858

We are available during following times:

               Tuesdays: 10am – 12pm

               Thursdays: 2pm – 4pm. 

Please note that with effect from 12th March 2024, the times will be extended to:


Tuesdays: 10am - 12pm and 2pm - 4pm

Thursdays: 10am - 12pm and 2pm - 4pm


For frequently asked questions please see here. 

Contact Us

Exceptional Circumstances Team

Academic Services

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