5th June 2023

Manage your emails to/from the University

Manage how the University communicates with you including your email and personal contact details

Update your personal email address

Your personal email

You need to provide the personal email address that you want to use for receiving University emails. You can also set up a new email account to keep your University information in one box.
Use a professional-looking email address based on your own name (eg Jane.Brown@gmail.com), rather than any nickname or other description you may choose to use socially or in other contexts, especially as you will use it to keep in touch with your personal tutor, lecturers, and potential employers.

Your student record

Please ensure your personal contact details, including your preferred personal email address and mobile phone number are up to date on your student record so you can successfully receive information from the University.
You can update your details by going to www.studentrecord.herts.ac.uk. Enter your personal login details. Click your name in the top right corner to get to your profile and change your details.

Emails from you to the University

The University will send you information and news in several ways to your personal email address provided in your student record.

If you need to contact the University such as your lecturers, Ask Herts team, or other teams, we will need to know your student ID number.

Always use your chosen personal email address when sending emails to the University and to individual staff.
In your email settings, set up an automatic signature to be included in every email that clearly states your full name, course title, and University student ID number.
Do not send confidential information (eg credit card details) to the University by email. We will never ask for this information by email. We will never email you asking for login and password details.
Remember that we will get back to you as soon as we can but during busy times there may be a delay.

Emails from the University to you

Your lecturers, School, and teams across the University will share information with you by email, including what to get involved in.

Check your email regularly for University messages.
Check your junk email too to make sure that you haven’t missed any University messages.
In your email settings, add herts.ac.uk to your Safe Senders List to help prevent University email going into your junk folder or being treated as spam.
Your lecturers and other University staff will also all use your chosen personal email address for both individual emails to you and any group list emails to you.
The University will not send you official confidential information by email (such as exam results) as email is not a secure means of communication.

Using Herts email to prove student eligibility

An email address can never be proof of identity. However, some retailers may ask you for a University email address as proof of your eligibility for student discounts on purchases such as clothes, computers, and software.

If you are asked to provide a university email address when purchasing a discounted product or for a specific service, please enter username@herts.ac.uk (where username is your normal Herts login name). For example, if your user name is bs02kjg then enter bs02kjg@herts.ac.uk.

Please note, any emails sent to your @herts.ac.uk email will be automatically forwarded to the personal email address you have entered on your student record. You can turn the email forward off or on at any time.

Using your Outlook email address

You have an Office 365 account which includes a personal Outlook email account with an individual University email address username@herts.ac.uk. You may use this as an additional email account for the duration of your studies. Your @herts.ac.uk email address may not be used in your student record details.

Please note, any emails sent to your Outlook email account will be automatically forwarded to the personal email address that you have entered on your student record. You can turn off the email forward, change your forwarding email address or switch on an email forward at any time. For more information on using the email forward please see Microsoft’s instructions: Automatic forwarding in Microsoft Outlook.

Manage your emails to/from the University

Update your personal email address

Emails from you to the University

Emails from the University to you

Using Herts email to prove student eligibility

Using your Outlook email address

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