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IT Regulations at the University of Hertfordshire

Familiarise yourself with UH regulations so you can make the most of your learning resources and services

Terms and conditions of your University account

You are responsible for ensuring that all use of your University login account complies with University of Hertfordshire policies and regulations

This includes

  • Information security
  • Learning resources
  • Use of software and datasets
  • Internet / intranet-based information systems
  • Computer networks.

Failure to comply with these regulations may result in disciplinary action and the immediate withdrawal of your University login account so it is important that you read the terms and conditions of use.

The following is a very brief summary of the main points of the IT regulations. You are expected to be familiar with the full regulations, which are available at University Policies and Regulations (UPRs)


  • Don’t break the law,
  • Abide by University of Hertfordshire Policies and Regulations (UPRs),
  • Observe the regulations of any third parties whose facilities you access.


  • Don’t allow anyone else to use your University login account
  • Don’t disguise your online identity
  • Don’t attempt to obtain or use anyone else’s.


  • Create a strong password and keep it safe.  Don’t use duplicate passwords.
  • Be vigilant against phishing scams
  • Remember that nobody at the University will ever ask you for your password. 


  • Don’t put the institution’s IT facilities at risk by introducing malware, interfering with hardware, or loading unauthorised software.


  • Safeguard personal data, respect other people’s information
  • Don’t abuse copyright material.
  • Remember that mobile devices may not be a secure way to handle information.


  • Don’t waste IT resources
  • Don't interfere with others’ legitimate use or behave towards others in a way that would not be acceptable in the physical world.

Help and further information

You can change or recover your University password online at 

Protect your University student login account and activate multifactor authentication

Remember that nobody from the University will ever ask you for your password and you should never give it out to anybody.

If you think your University login details or accounts have been compromised, or you notice any suspicious activity on your account, please contact the Helpdesk immediately (available 24/7). 

Find out more about staying safe online and cyber security at Herts

For further questions or help please email or telephone  +44 (0)1707 284678

University policies and regulations

We expect your conduct and use of the University's learning resources and services to be in accordance with University policies and regulations. These regulations are set out in:

  • IM08 - Data protection policy and privacy statement
  • IM20 - IT and Computing Regulations 
  • SA12 - Learning Resources

Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. Online and telephone support is available 08:00 to 18:00 Monday - Friday with telephone support only available outside of these times.