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IT Regulations at the University of Hertfordshire

Familiarise yourself with UH regulations so you can make the most of your learning resources and services

The following is a very brief summary of the main points of the IT regulations. You are expected to be familiar with the full regulations, which are available at University Policies and Regulations (UPRs)

  • Governance
    Don’t break the law, do abide by University of Hertfordshire Policies and Regulations (UPRs), and do observe the regulations of any third parties whose facilities you access.
  • Identity
    Don’t allow anyone else to use your University login account, don’t disguise your online identity, and don’t attempt to obtain or use anyone else’s.
  • Password
    Create a strong password and keep it safe.  Don’t use duplicate passwords.
    Be vigilant against phishing scams and remember that nobody at the University will ever ask you for your password. 
  • Infrastructure
    Don’t put the institution’s IT facilities at risk by introducing malware, interfering with hardware, or loading unauthorised software.
  • Information
    Safeguard personal data, respect other people’s information, and don’t abuse copyright material. Remember that mobile devices may not be a secure way to handle information.
  • Behaviour
    Don’t waste IT resources, interfere with others’ legitimate use or behave towards others in a way that would not be acceptable in the physical world.

You can change or recover your University password online at 

Protect your University student login account and activate multifactor authentication

Remember that nobody from the University will ever ask you for your password and you should never give it out to anybody.

For further questions or help please email or telephone 01707 284678

University policies and regulations

We expect your conduct and use of the University's learning resources and services to be in accordance with University policies and regulations. These regulations are set out in:

  • IM08 - Data protection policy and privacy statement
  • IM20 - IT and Computing Regulations 
  • SA12 - Learning Resources

LRC Standards

The University is keen to ensure that students and users of the Learning Resources Centres (LRCs) receive the highest levels of satisfaction from the facilities and services provided.   For further information on using LRC facilities please read our LRC standards of behaviour page.  

We look forward to working with you to ensure your time at UH is enjoyable and productive.

Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. Online and telephone support is available 08:00 to 18:00 Monday - Friday with telephone support only available outside of these times