Contact the Library and Computing Services Helpdesk

On this page:

• Contact the Library and Computing Services helpdesk
• Before you contact the Helpdesk
• Contact the Helpdesk
• Call us
• Email us
• Create an online help ticket
• Face to face support
• Make a complaint

Contact the Library and  Computing Services helpdesk

Need help with your University account, password, IT issue, or library services? Contact the Helpdesk by phone, email, or online ticket.

Before you contact the helpdesk

Before contacting us, you may be able to find an answer quicker by:

• Checking service status for service issues and outages.
• Searching Ask Herts for common questions about:
• Timetables
• Multi-Factor Authentication (MFA) one time code
• Student ID cards
• Other student services
• Using the Herts Mobile app to access Ask Herts and campus maps.

Forgotten your password?

Use the Self-Service Password Reset page to reset your password or recover your account.

Contact the Helpdesk

Call us

Phone: +44 (0)1707 284678

You can also use the phones available at the College Lane and de Havilland LRC information points.

Before calling:

• Have your student  number ready.
• The phone line is available 24/7.
• During busy periods you may need to wait in a queue. For non-urgent issues, consider emailing or submitting a help ticket.

Email us

If you cannot log in or would prefer to email, contact:

helpdesk@herts.ac.uk

Include:

• Your full name
• Student number
• Details of the issue
• Screenshots of any error messages

Emails are monitored during normal working hours.

Create an online help ticket

For the quickest way to report an issue, log in to:

helpdesk.herts.ac.uk/login

Use a ticket to:

• Report IT problems or faults
• Get help with your account
• Request specialist library or IT support
• Arrange support appointments

Tickets are monitored during normal working hours.

Face-to-face support 

Face-to-face Helpdesk support is available by appointment only.

Do not visit the service desk unless you have a booked appointment.

Make  a complaint

If your issue is technical, contact the Helpdesk first.

For complaints about Library and Computing Services, email:

lcscomplaints@herts.ac.uk

This mailbox is monitored during normal working hours.

For complaints about other University services, see the making a complaint page.

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