How to contact the Library and Computing Services Helpdesk
You can contact us by phone, email or online by creating your own Helpdesk ticket. We will always try and deal with your query as quickly as possible, but please remember that at certain times of year (for example start of term) we will be very busy, and some issues may take longer to investigate and resolve.
⚠️ Before you contact the Helpdesk...
You can find quick answers to a range of common queries by checking for known issues and service updates on status.herts.ac.uk. If we are aware of any issues, you can be reassured that we are working to resolve the problem.
You can also search for an answer to your query on AskHerts for information about topics such as Timetables, Multi Factor Authentication (MFA) One time passcode), and ID Cards, among others. Access Ask Herts from your web browser or the Herts Mobile App (which also has a handy map to help you find any room on campus!)
If you need to change your password or have forgotten your login details, please use our dedicated Self Service password reset page.
Still need help?
Call us
Telephone +44 (0)1707 284678 from your mobile or use one of the phones located in the College Lane LRC and De Havilland LRC information points.
- Make sure you have your membership (Student or Staff) number ready.
- The phoneline is staffed 24/7, but you may be held in a queue at peak times. If your query is non-urgent you may prefer to email us or create your own help ticket.
Email us
If you are unable to login or you prefer to communicate by email, please email us at helpdesk@herts.ac.uk with the following details:
- Full Name
- Membership (Student or Staff) number
- Full description of the issue and screenshots of any errors.
Emails are monitored by Helpdesk staff during normal working hours.
Create your own help ticket
Create your own online help ticket by logging into helpdesk.herts.ac.uk/login. This is easy to acess and the most efficient way of logging issues such as:
- Reporting a computing issue or fault
- User account issues
- Arranging appointments for specialist computing and library support
Tickets are monitored by Helpdesk staff during normal working hours.
Make an appointment for face-to-face support
- Please note that face-to-face Helpdesk for staff and students is by appointment only.
- To avoid disapointment please do NOT visit our service desk in the College Lane LRC unless you have an appointment.
Making a Complaint
Please do not contact the Complaints Team to resolve technical issues; you should refer to the Helpdesk in the first instance.
If you wish to make a complaint about Library and Computing services, please email lcscomplaints@herts.ac.uk
⚠️ Please be aware that the complaints email address is only monitored during working hours.
For complaints relating to matters other than library and computing services, please go to our Making a Complaint information page.