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Library and Computing Services Helpdesk

How to get help using University library and computing services and contact the Helpdesk

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Contact the Library and Computing Services Helpdesk

  • When you can't find the answer to your computing or library services query online
  • To report computing queries or faults
  • For help with any user account issues 
  • To arrange appointments for specialist computing and library support

Help available 7 days a week: LRC and Helpdesk service hours and contact details

  • Online:  https://helpdesk.herts.ac.uk/login 
  • Telephone:  +44 (0)1707 284678 or ext 4678. Please have your membership details ready
  • Email: helpdesk@herts.ac.uk . Please include the following information to help us answer your query more quickly: Your full name, membership number, and a full description of your issue, including screenshots if relevant

For the latest service updates and known issues please visit status.herts.ac.uk

Please note that face-to-face Helpdesk support for staff and students is by appointment only.  To avoid disappointment, please do not visit our service desk in the College Lane LRC unless you have an appointment.

You can change or recover your University password online by going tohttps://www.pss.herts.ac.uk/ 

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Making a complaint

If you wish to make a complaint about Library and Computing Services, please email lcscomplaints@herts.ac.uk

The complaints team will not be able to resolve technical matters,  such as issues logging into your account. Please call the Helpdesk (available 24/7)  +44 (0)1707 284678 as this will speed up the resolution of your issue.   

  • Please be aware that the complaints email address is only monitored during working hours. 
  • For complaints relating to matters other than library and computing services please refer to Making a Complaint

Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. https://status.herts.ac.uk. Online and telephone support is available 08:00 to 18:00 Monday - Friday with telephone support only available outside of these times.