Before contacting the Helpdesk and to get a quick answer to a range of common queries we recommend looking at the following resources first:
- Check for known issues and service updates on status.herts.ac.uk. If we are aware of any issues, you can be reassured that we are working to resolve the problem.
- Search for an answer to your query on AskHerts
Password issues
- If you need to change your password or have forgotten your login details, please use our dedicated Self Service password reset page.
How to contact the Library and Computing Services Helpdesk
You can contact us by phone, email or online by creating your own Helpdesk ticket.
The team will always try and deal with your query as quickly as possible, but please remember that at certain times of year, for example start of term, the team will be very busy, while some issues may take longer to investigate and resolve.
Call us
Telephone +44 (0)1707 284678 and have your membership number ready.
- The phoneline is staffed 24/7, but you may be held in a queue at peak times. If your query is non-urgent you may prefer to email us or create your own help ticket.
Email us
If you are unable to login or you prefer to communicate by email, please email us at helpdesk@herts.ac.uk with the following details:
- Full Name
- Membership (Student or Staff) number
- Full description of the issue and any screenshots of the errors.
Emails are monitored by Helpdesk staff during normal working hours.
Create your own help ticket
Create your own online help ticket by logging into helpdesk.herts.ac.uk/login.
This is easy to acess and the most efficient way of logging issues such as:
- Reporting a computing issue or fault
- Any user account issues
- Arranging appointments for specialist computing and library support
Tickets are monitored by Helpdesk staff during normal working hours.
Face to Face support by appointment only
- Please note that face-to-face Helpdesk for staff and students is by appointment only.
- To avoid disapointment please do NOT visit our service desk in the College Lane LRC unless you have an appointment.
Searching on Ask Herts
Save time and find answers to your questions online 24/7 here on Ask Herts, covering a wide range of topics such as:
Ask Herts is available from your web browser of the Herts Mobile App which also has a handy map of the campuses allowing you to find any room on campus.
Making a Complaint
Please do not contact the Complaints Team to resolve technical issues, which you should refer to the Helpdesk in the first instance.
If you wish to make a complaint about Library and Computing services, please email lcscomplaints@herts.ac.uk
- Please be aware that the complaints email address is only monitored during working hours.
For complaints relating to matters other than library and computing services, please go to our Making a Complaint information page.