Contact the Library and Computing Services Helpdesk
- When you can't find the answer to your computing or library services query online
- To report computing queries or faults
- For help with any user account issues
- To arrange appointments for specialist computing and library support
Help available 7 days a week: LRC and Helpdesk service hours and contact details
- Online: https://helpdesk.herts.ac.uk/login
- Telephone: +44 (0)1707 284678 or ext 4678. Please have your membership details ready
- Email: helpdesk@herts.ac.uk . Please include the following information to help us answer your query more quickly: Your full name, membership number, and a full description of your issue, including screenshots if relevant
For the latest service updates and known issues please visit status.herts.ac.uk
Please note that face-to-face Helpdesk support for staff and students is by appointment only. To avoid disappointment, please do not visit our service desk in the College Lane LRC unless you have an appointment.
You can change or recover your University password online by going to: https://www.pss.herts.ac.uk/
Need help?
Save time and find answers to your questions online 24/7 here on AskHerts
- Askherts covers a wide range of topics, information, and guidance, including answers to common start-of-term queries on timetables, registration, and ID cards
- Available from your web browser or the Herts Mobile app
Trending queries:
- For help with Timetables go to: ask.herts.ac.uk/timetables
- For help with multifactor authentication go to: ask.herts.ac.uk/multifactor-authentication-mfa
- For help with registration go to: ask.herts.ac.uk/guide-to-stage-1-registration
If you can’t find what you are looking for online on AskHerts:
- Contact Library and Computing Services Helpdesk – for a range of technical queries, including computing support, software, and Wi-Fi, or help with books and study spaces.
- Contact the Ask Herts Hubs – for questions about your application, ID cards, registration, accommodation applications, campus parking, council tax queries, and much more.
Making a complaint
If you wish to make a complaint about Library and Computing Services, please email lcscomplaints@herts.ac.uk
The complaints team will not be able to resolve technical matters, such as issues logging into your account. Please call the Helpdesk (available 24/7) +44 (0)1707 284678 as this will speed up the resolution of your issue.
- Please be aware that the complaints email address is only monitored during working hours.
- For complaints relating to matters other than library and computing services please refer to Making a Complaint