- Wi-Fi on campus
- Wired internet in campus accommodation
- Games, consoles and smart TVs (campus accommodation)
- Access University services (VPN)
- Internet conditions of use
- Problems with Wi-Fi
- Still need help?
Wi-Fi on campus
There are two main Wi-Fi options available.
eduroam (recommended)
eduroam is the best Wi-Fi option for students.
It connects automatically across campus and at many universities worldwide.
Set up eduroam
- Make sure you are on campus
- Connect using mobile data or UHWifi
- Go to getconnected.herts.ac.uk
- Follow the instructions
- Repeat this on each device
Sign in using:
- username@herts.ac.uk
- Your password
Important
- Do not use your username on its own. Always use: username@herts.ac.uk
- Older devices may not support eduroam.
Why use eduroam?
- Connect once and stay connected, no repeated sign-ins
- Automatically connects across campus
- Supports printing and other University services
- More secure than guest Wi-Fi
- Works at universities worldwide
The security certificate was updated on 7 January.
What this means:
- You may experience temporary connection issues
- You might see certificate warnings
- You may need to reconnect
What you need to do:
- Some devices will reconnect automatically
- Some devices will ask you to trust a certificate. Only trust certificates from:
- radius01.herts.ac.uk
- radius00.herts.ac.uk
- Apple devices may show a Sectigo certificate. This is safe to accept
- If your device does not reconnect, reinstall eduroam using:
https://getconnected.herts.ac.uk/
You must use your username@herts.ac.uk when setting up.
If you rely on Wi-Fi for exams or deadlines, test your connection in advance.
Support is available from the Helpdesk if needed.
Top of page
UHWifi
Use UHWifi if you cannot use eduroam.
Connect to UHWifi
- Select UHWifi from your Wi-Fi settings.
- Wait for the login page
- Sign in with username@herts.ac.uk and password
You may need to sign in again during the day.
Visitor Wi-Fi
Visitors can use The Cloud WiFi service.
- Connect to _The Cloud
- Follow the on-screen instructions
Wired internet in campus accommodation
A wired connections (Ethernet) can be faster and more reliable than Wi-Fi.
How to connect
- Plug your device into the network socket using an Ethernet cable
- Open a web browser
- Follow the on-screen instructions
Android users (Android 11 or later)
Install the geteduroam app from the Play Store and follow the setup instructions using your username@herts.ac.uk.
Games consoles and Smart TVs
To connect a console or smart TV in University accommodation, you must register it first.
Register your device
- Plug your device into the network point
- Go to https://wdevicereg.herts.ac.uk/guest
- Sign in using your university username@herts.ac.uk and password
- Enter your device type and MAC address
Important
- If you are off campus, connect to the VPN before registering your device.
- Some online gaming features may be limited.
If you have issues, contact the Helpdesk and provide your device’s MAC address.
Access University services (VPN)
A VPN (Virtual Private Network) creates a secure connection to University systems.
Some services may require a VPN connection.
Find out how to access the VPN
Internet conditions of use
Internet conditions of use
When using the University network, you must:
- Follow University regulations and the Acceptable Use policy of the national Joint Academic Network (Janet)
- Keep your device updated with antivirus and security updates. Links to free antivirus software
- Be aware that network access may be monitored
- Understand that access may be restricted for security reasons
- Plan ahead for possible service interruptions during University systems maintenance
Fix Wi-Fi problems
Check your login details
- Make sure you use username@herts.ac.uk
- Check your password works on StudyNet
- Reset your password here: https://www.pss.herts.ac.uk
UHWifi login page not showing
Visiting https://www.bbc.co.uk/news
This should trigger the login page.
eduroam not working
- Check whether you recently changed your password
- Update the password on all your devices
- Reinstall eduroam if needed
Wi-Fi keeps disconnecting
Try:
- Moving to a different area
- Reconnecting to the network
- Restarting your device
Still need help?
Contact the Helpdesk if you still have any connection issues.