What do you want to do?
- Connect to Wi-Fi (recommended)
- Use a wired connection in accommodation
- Connect a games console or smart TV
- Access University services off campus (VPN)
- Fix a Wi-Fi or login issue
On this page:
- Wi-Fi on campus
- eduroam (recommended)
- UH Wi-Fi
- Visitor Wi-Fi
- Wired Connections (campus accommodation)
- Games, consoles and smart TVs (campus accommodation)
- Access University services (VPN)
- Internet conditions of use
- Problems with Wi-Fi
- UHWifi login page not showing
- eduroam not working
- Wi-Fi keeps disconnecting
- Still need help?
Wi-Fi on campus
There are two main Wi-Fi options available.
eduroam (recommended)
eduroam is the best option for students. Once set up, it connects automatically on campus and at other universities.
- Connect once, no repeated sign-ins
- Automatically connectsacross campus
- Supports key services like printing and campus systems
- Works at universities worldwide
- More secure than guest Wi-Fi
Set up eduroam
- Make sure you are on campus
- Connect using mobile data or UHWifi
- Go to https://getconnected.herts.ac.uk/
- Follow the instructions
- Repeat this on each device
You will need to sign in with:
- username@herts.ac.uk
- Your password
Important
- eduroam is not supported on Windows 7 or some older macOS versions
- Installation uses very little data (usually less than 1MB on mobile)
The security certificate was updated on 7 January.
What this means:
- You may experience temporary connection issues
- You might see certificate warnings
- You may need to reconnect
What you need to do:
- Some devices will reconnect automatically
- Some devices will ask you to trust a certificate. Only trust certificates from:
- radius01.herts.ac.uk
- radius00.herts.ac.uk
- Apple devices may show a Sectigo certificate. This is safe to accept
- If your device does not reconnect, reinstall eduroam using:
https://getconnected.herts.ac.uk/
You must use your username@herts.ac.uk when setting up.
If you rely on Wi-Fi for exams or deadlines, test your connection in advance.
Support is available from the Helpdesk if needed.
UHWifi
Use UHWifi if your device does not support eduroam.
How to connect
- Select UHWifi
- Wait for the login page
- Sign in with username@herts.ac.uk and password
You may need to log in again every few hours.
Visitor Wi-Fi
Visitor Wi-Fi is provided through The Cloud.
- Connect to _The Cloud
- Follow the on-screen instructions
Wired connections (campus accommodation)
Wired connections (Ethernet) are available in student accommodation and are often faster and more reliable than Wi-Fi.
How to connect
- Plug your device into the network socket using an Ethernet or LAN cable
- Open a web browser
- Follow the on-screen instructions
Android users (version 11 and above)
Install the geteduroam app from the Play Store and follow the setup instructions using your username@herts.ac.uk.
Games consoles and Smart TVs (campus accommodation)
To connect a console or smart TV in your room:
- Plug your device into the network point
- Before you can connect register your device at:
https://wdevicereg.herts.ac.uk/guest - Log in using your university username@herts.ac.uk and password
- Enter your device type and MAC address
Important
- If you are off campus, you must connect using the VPN before registering:
https://wdevicereg.herts.ac.uk/guest - Some online gaming features may be restricted
If you have issues, contact the Helpdesk and provide your device’s MAC address.
Access University services (VPN)
Some services require a secure connection using the University VPN (Virtual Private Network).
Find out how to access the VPN
Internet conditions of use
Internet conditions of use
When using the University network, you must:
- Follow University regulations and the Acceptable Use policy of the national Joint Academic Network (Janet)
- Keep your device updated with antivirus and security updates. Links to free antivirus software
- Be aware that network access may be monitored
- Understand that access may be restricted for security reasons
- Plan ahead for possible service interruptions during University systems maintenance
Problems with Wi-Fi?
Check your login details
- Make sure you use username@herts.ac.uk
- Check your password works on StudyNet
- Reset your password here:
https://www.pss.herts.ac.uk
Common issues
UHWifi login page not showing
Try visiting:
This should trigger the login page.
eduroam not working
- Check if you recently changed your password
- Update it on all your devices
- If needed, reinstall eduroam
Wi-Fi keeps disconnecting
- Move to a different area
- Interference may affect your connection
Still need help?
Contact the Helpdesk for support with any connection issues.