- Wi-Fi on campus
- Wired internet in campus accommodation
- Games, consoles and smart TVs (campus accommodation)
- Access University services (VPN)
- Internet conditions of use
- Problems with Wi-Fi
- Still need help?
Wi-Fi on campus
There are two main Wi-Fi options available.
eduroam (recommended)
eduroam is the best Wi-Fi option for students.
It connects automatically across campus and at many universities worldwide.
Set up eduroam
- Make sure you are on campus
- Connect using mobile data or UHWifi
- Go to getconnected.herts.ac.uk
- Follow the instructions
- Repeat this on each device
Sign in using:
- username@herts.ac.uk
- Your password
Important
- Do not use your username on its own. Always use: username@herts.ac.uk
- Older devices may not support eduroam.
Why use eduroam?
- Connect once and stay connected, no repeated sign-ins
- Automatically connects across campus
- Supports printing and other University services
- More secure than guest Wi-Fi
- Works at universities worldwide
The security certificate was updated on 7 January.
What this means:
- You may experience temporary connection issues
- You might see certificate warnings
- You may need to reconnect
What you need to do:
- Some devices will reconnect automatically
- Some devices will ask you to trust a certificate. Only trust certificates from:
- radius01.herts.ac.uk
- radius00.herts.ac.uk
- Apple devices may show a Sectigo certificate. This is safe to accept
- If your device does not reconnect, reinstall eduroam using:
https://getconnected.herts.ac.uk/
You must use your username@herts.ac.uk when setting up.
If you rely on Wi-Fi for exams or deadlines, test your connection in advance.
Support is available from the Helpdesk if needed.
UHWifi
Use UHWifi if you cannot use eduroam.
Connect to UHWifi
- Select UHWifi from your Wi-Fi settings.
- Wait for the login page
- Sign in with username@herts.ac.uk and password
You may need to sign in again during the day.
Visitor Wi-Fi
Visitors can use The Cloud WiFi service.
- Connect to _The Cloud
- Follow the on-screen instructions
Wired internet in campus accommodation
A wired connections (Ethernet) can be faster and more reliable than Wi-Fi.
How to connect
- Plug your device into the network socket using an Ethernet cable
- Open a web browser
- Follow the on-screen instructions
Android users (Android 11 or later)
Install the geteduroam app from the Play Store and follow the setup instructions using your username@herts.ac.uk.
Games consoles and Smart TVs
To connect a console or smart TV in University accommodation, you must register it first.
Register your device
- Plug your device into the network point
- Go to https://wdevicereg.herts.ac.uk/guest
- Sign in using your university username@herts.ac.uk and password
- Enter your device type and MAC address
Important
- If you are off campus, connect to the VPN before registering your device.
- Some online gaming features may be limited.
If you have issues, contact the Helpdesk and provide your device’s MAC address.
Access University services (VPN)
A VPN (Virtual Private Network) creates a secure connection to University systems.
Some services may require a VPN connection.
Find out how to access the VPN
Internet conditions of use
Internet conditions of use
When using the University network, you must:
- Follow University regulations and the Acceptable Use policy of the national Joint Academic Network (Janet)
- Keep your device updated with antivirus and security updates. Links to free antivirus software
- Be aware that network access may be monitored
- Understand that access may be restricted for security reasons
- Plan ahead for possible service interruptions during University systems maintenance
Fix Wi-Fi problems
Check your login details
- Make sure you use username@herts.ac.uk
- Check your password works on StudyNet
- Reset your password here: https://www.pss.herts.ac.uk
UHWifi login page not showing
Visiting https://www.bbc.co.uk/news
This should trigger the login page.
eduroam not working
- Check whether you recently changed your password
- Update the password on all your devices
- Reinstall eduroam if needed
Wi-Fi keeps disconnecting
Try:
- Moving to a different area
- Reconnecting to the network
- Restarting your device
Still need help?
Contact the Helpdesk if you still have any connection issues.