- What is the VPN?
- When would I need to use the VPN?
- How do I use the VPN?
- Can I access services protected by the VPN without installing anything?
- VPN and multi-factor authentication (MFA)
- How do I keep up to date?
- Windows 7 and Windows 8 devices
- Need help?
What is the VPN (virtual private network)?
The VPN gives you secure access to University of Hertfordshire licensed services. It makes your device appear as though it is connected to the University network, wherever you are, so you can use services that are normally only available on campus.
We recommend using the VPN when accessing University services. When entering website addresses that use your personal data, always use the secure https:// version of the URL.
⚡To help keep your account secure, only use the official Ivanti VPN with your University account. Using third‑party VPNs can trigger security alerts and may lead to extra checks or a temporary account lock. Find out more here: Do not use third party VPNs or unsupported browsers.
When would I need to use the VPN?
When you need to use services only available on campus and you are:
- off campus
- using your own device over WiFi on campus
- you're told that you need to "go through the VPN"
How do I use the VPN?
Follow the instructions at VPN set up. Remember you need to log in to the VPN services using your username@herts.ac.uk. Once you have downloaded the VPN application you may have to look for it in your hidden icons tray (Windows PC).
You can access the VPN from your own personal device or a University of Hertfordshire managed device.
If you are using a device that belongs to your place of work that has limited access to download software (for example if you are an external examiner or moderator) please note the following:
- You will need to ask your IT support team to install the Ivanti Secure VPN application for you using the setup link here: VPN set up. This recognises the device you are using and provides installation instructions relevant for your device.
- If your own institution also uses Ivanti Secure VPN you will need to add a connection to the University of Hertfordshire VPN.
- Open Ivanti Secure Access Client (using the icon near the clock)
- Select the + icon and Add a connection
- Set the connection name and URL to uhvpn.herts.ac.uk and select add
- You might be asked to approve the configuration
- Please remember to disconnect your own institution’s VPN before logging into Ivanti Secure VPN to access University of Hertfordshire services.
Can I access services protected by the VPN without installing anything?
A limited range of the services available through the VPN can be accessed at uhvpn.herts.ac.uk (Secure Access Service website) without the need to download the VPN client first. Please note that the Remote Desktop service is unavailable through the Secure Access Service website.
VPN and multi-factor authentication (MFA)
- As an additional security measure, staff and students are required to authenticate VPN access with multi-factor authentication (MFA).
- Visit Multi factor Authentication Authentication (MFA) for more information.
How do I keep up to date?
The VPN application will occasionally prompt you to upgrade to the latest version of the software.
Please note that the VPN logo on your devices will now appear as Ivanti Secure (formally Pulse Secure).
Need help?
Please contact the Helpdesk if you need help getting set up:
- Available 24/7: Telephone: +44 (0)1707 284678
- During working hours: Email: helpdesk@herts.ac.uk
- During working hours: Online:https://helpdesk.herts.ac.uk/login
Please be alert for fraudulent emails, spam, phishing attacks, and unexpected pop-up messages on your device.