- General Enquiries
- Connect to Wi-Fi
- Finding books and library resources
- Get technical help or report a problem
- Lost Property, First Aid and Out of Hours Assistance
- Study Skills Support
- Library news and updates
General Enquiries
- Search Ask Herts for information about University services.
- Visit the LRC Welcome Desk on the ground floor of either LRC for face-to-face support.
Welcome Desk opening hours (September to May)
- Monday, Tuesday, Thursday and Friday: 10:00am–5:00pm
- Wednesday: 11:30am–5:00pm
Connect to Wi-Fi
You can connect to the University's Wi-Fi or wired network on campus.
- Visit getconnected.herts.ac.uk to set up eduroam.
- eduroam is the recommended Wi-Fi service for students.
- If you need help getting connected, speak to one of the University's Wi‑Fi Warriors on campus.
Finding books and library resources
Use the LRC Information Points to:
- Search for books
- Find book locations
- Access Ask Herts
- Find answers to common questions
Get technical help or report a problem
If you need help with your account, devices or University systems:
- Contact the Library and Computing Services Helpdesk (24/7 telephone support available).
- Reset your password or retrieve your username online through the self-service password system.
Log a support ticket through the Helpdesk portal.
Check status.herts.ac.uk for service updates and known issues.
Lost property, first aid, and out-of-hours help
LRC Security staff are available 24 hours a day, seven days a week in both Learning Resources Centres.
Speak to Security staff if you need help with:
- Lost property
- First aid assistance
- Safety concerns
- Out-of-hours support
Study Success Support
Study skills support
If you need support with your studies, referencing, research or academic skills, help is available.
Study Success Hub
Visit a Study Success Hub for study skills guidance and one-to-one support.
You can also access:
- The Study Success Hub module on Library SkillUP
- The Library SkillUP induction module
- Guidance on searching, reading, referencing and evaluating information
Information Managers
You can:
- Chat online with an Information Manager (Monday to Friday, 10:00am–4:00pm)
- Book a one-to-one appointment
Video guides
Visit the UH Library YouTube channel for short videos on:
- Library Search
- databases
- e-books
- library resources
Library news and updates
Follow the University Library on:
for the latest library news, updates and service information.