Help is on hand whilst you are studying in the Learning Resources Centres (LRC).
- General Enquiries
- Getting connected
- Finding book locations
- Get technical help or report an issue
- Lost Property, First Aid and Out of Hours Assistance
- Study Skills Support
- Latest news and updates
General Enquiries
- Search on AskHerts for more information on any of our services.
- Visit the LRC Welcome Desk on the ground floor of both LRCs for face-to-face support, available Monday to Friday from September to May. Monday, Tuesday, Thursday, and Friday 10:00 to 17:00; Wednesday 11:30 to 17:00
Getting connected
You can connect to the University’s Wi-Fi or wired network easily.
Visit getconnected.herts.ac.uk to set up eduroam — the recommended Wi-Fi service for students.
Need help? Look for one of our Wi-Fi Warriors on campus for extra support.
- Use one of the LRC Information Points in the LRCs to look up books or find answers to common questions on AskHerts
Get technical help or report an issue
- Contact the Library and Computing Services Helpdesk, with 24/7 telephone support available.
- You can retrieve your username, and reset your password online at: https://pss.herts.ac.uk
- Create your own Library and Computing support ticket at: https://helpdesk.herts.ac.uk/login
- Check for service updates and known issues on status.herts.ac.uk
Lost property, first aid, and out-of-hours assistance
- Speak to LRC Security staff who are available 24/7 in both LRCs.
Study Success Support
Visit a Study Success Hub for help with study skills and 1-1 support.
Check out the Study Success Hub module on Library SkillUp for online resources and guidance.
- New to the library or want to improve your skills? Visit the Library SkillUP induction module to get started with searching, reading, referencing, and evaluating information.
- Chat online with an Information Manager (Mon–Fri, 10:00–16:00) or book a 1-1 appointment.
Explore the UH Library YouTube channel for short videos on using library resources like databases, Library Search, and e-books.