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Accessing help and support from Library and Computing Services

Get library and computing help when you need it

Our Library and Computing Services teams are available to provide Herts students with the support needed for study success, whether that's finding resources, getting connected to the Wi-Fi , developing study skills, or accessing software.   

We have loads of online help and resources available which can be accessed anytime anywhere, as well as online chat and appointments, and friendly helpdesk advisors available on the phones.   

At the start of term lookout for our Wi-Fi Warriors to help you get set up with campus Wi-Fi or come and speak to a member of staff at one of our LRC welcome desks.

Keep up to date with Library and Computing news by following us on Twitter @uhlr and Instagram @uniofhertslibrary and check for news posts on StudyNet.

We know it can feel a little confusing and overwhelming at the start of term.  If you simply don’t know where to start, please ask.  We are here to help with all your library and computing queries.  

Try these resources for starters:   

AskHerts 

  • Covering a wide range of topics, information, and guidance. 
  • Available from your web browser or the Herts Mobile app 

Get connected: Wi-Fi and wired connections to the University network 

  • Visit https://getconnected.herts.ac.uk/ to install eduroam (recommended Wi-Fi service) on the device you want to connect 
  • Find one of our Wi-Fi Warriors on campus who will be able to provide additional assistance if needed 

Contact the Library and Computing Services Helpdesk 

Library SkillUP   

  • Helping you find, use and reference information for your academic success 
  • Go to go.herts.ac.uk/libraryskillup Click ‘+Join this module’ to take advantage of the quizzes and reinforce your learning. 
  • Online chat from 10am to 4pm weekdays to help with questions you might have 
  • Make an appointment for 1 to 1 support from an Information manager 
  • UH Library YouTube playlist 

LRC Welcome desk

  • Available from 09 September at College Lane LRC and de Havilland LRC
  • 11:00 to 16:00 Monday to Friday

Other types of query - search for answers on a wide range of non Library and Computing support areas on AskHerts.   

  • For queries relating to admissions, registration, ID cards, finance, accommodation, visas, and much more, please contact our colleagues in Student Information Services.  Find their details on ask.herts.ac.uk/ask-herts-your-questions-answered-online-on-campus 
  • For start of term and Covid-19 updates go to herts.ac.uk 
  • Get started with your studies, assessments, and online teaching sessions: Go to the help menu in your StudyNet module site, located at the bottom of the left-hand side of the black menu  
     

Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. https://status.herts.ac.uk. Online and telephone support is available 08:00 to 17:00 Monday - Friday with telephone support only available outside of these times