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Learning Resources Centres: User standards and behaviour

The Learning Resources Centres (LRCs) provide a pleasant and supportive environment in which to study. We want you to enjoy your time in the LRC and use the facilities to maximise your learning experience.

The safety of our LRC users and staff is paramount and we have prepared your learning spaces, services, and facilities to ensure they are a safe, comfortable, and productive environment for you to use.

Find out what measures we have in place to help keep you safe when you visit the LRCs.

The University expects all its students, staff, and visitors to act responsibly by following the safety measures that are in place.
Please respect other LRC users, security, and staff. 


Entry and ID cards

  • The easiest and quickest way to access the LRCs is with your UH ID card and this is the standard entry requirement. 
  • You can activate the security gates with your physical ID card or the digital version (with QR code) which is available from the Herts Mobile app.  
  • Please keep your ID card on your person at all times.
  • If you are a current student or staff member who has not been able to collect your ID card and do not have the digital version available, we have set up a temporary LRC access process.  Further details are on the LRC access request form.  
  • At busy times you may have to queue to enter the LRC. 
  • When you are in the LRC, be prepared to show your ID card on request.
  • Please note that if you leave the LRC (except in the event of evacuation) – you should take your belongings with you. 

Find out more about obtaining your ID card on AskHerts

You must not borrow, lend or copy University ID cards
The University takes seriously any attempt to reproduce or to forge a University Identity Card or to allow a card to be used other than by the person to whom it has been issued, which is regarded as a breach of discipline.

Face coverings

  • Face-coverings are no longer mandatory in University buildings. 
  • Please respect the choices and preferences of others who wish to maintain social distancing in our LRCs.

Study Zones

  • Choose the study space that's right for you.
  • Respect the choices of others, especially if you are studying in one of the quiet or silent study areas.
  • If you wish to listen to audio, please use headphones to avoid disruption to other students. 
  • Please note the current opening hours on our website and plan your visit accordingly.  We will publish any changes to opening hours here.
  • On occasion, Security or Library staff may ask you to vacate certain areas of the LRCs to facilitate cleaning and maintenance.  

Etiquette: Webcams, video, and audio recordings in the LRCs

  • Please be aware that some LRC users will be participating in online sessions in the LRCs and using webcams and video on PCs or mobile devices. 
  • Be considerate of others while participating in online sessions and aware that you may be inadvertently captured in other users' video and audio if you are nearby.
  • Reminder: All other forms of filming or audio capture in the LRCs are only permitted within a Group Study Room.
  • As a matter of courtesy and to avoid dispute, please do not deliberately record or share video or audio of others without their prior permission.


The University has introduced an enhanced cleaning regime in all buildings including the LRC. However, we all have a role to play, through our behaviours and actions, to further reduce the risk of virus transmission and to protect ourselves and others.

Materials are provided for you to use to sanitise your hands and equipment throughout the LRC.

  • Clean your desk, keyboard, mouse, and any other ‘touchpoints’ before and after use using the materials provided.
  • Clean the printers before and after each use.
  • If you need to use one of the LRC information points please clean this before and after use.
  • Wash your hands using soap and water for 20 seconds after using the toilet facilities.
  • Place all rubbish and used wipes in the appropriate bins

Food & Drink

Eating and drinking is permitted in the LRCs but please be considerate of others.

  • Use lidded drinks containers to reduce spillages (except in the cafe)
  • Please use the cafe seating areas when eating messy or smelly snacks and meals.
  • Place your rubbish in the bins provided
  • If you have a spillage, please advise the Helpdesk as soon as possible on 01707 284678 or email at
  • Alcohol is not permitted in the LRC
  • Food deliveries will not be accepted at the LRC.

Scooters*, skateboards, and fold-up bicycles

You may not ride any form of scooter, skateboard, or bicycle within the LRCs.
You may carry a self-propelled scooter, skateboard, or fold-up bicycle into the LRC, but must ensure that:

  • It is stored in a suitable bag before you enter the LRC to prevent dirt and oil contamination 
  • You keep the item with you in your study space
  • Your item does not block doors, emergency exits, or walkways

*This does not refer to 'mobility scooters'

Smoking and e-cigarettes (vaping)

LRC users are reminded that smoking and the use of e-cigarettes (vaping) is prohibited in all University buildings and within 10 metres of any building. 

Accidents, Incidents, or Emergencies

If you are a witness to or involved in, an incident or accident that requires urgent attention, please report it immediately to Security Staff who are based in the entrance area in both LRCs.  

You can also obtain immediate assistance by calling the Emergency Contact line 01707 285555 Ext 5555, or by picking up one of the red emergency telephones.

If the fire alarm sounds, you must exit the building by the nearest available fire escape route which will be clearly signposted.

  • Do not stop to collect your belongings.
  • Follow the instructions of Security and LRC staff.
  • Assemble at the fire assembly point opposite the front of the LRC keeping away from the building and maintain social distancing.
  • Do not attempt to re-enter the building until instructed to do so.

Dealing with concerns 

For the safety and welfare of all LRC users, staff and students are expected to follow the behaviour and standards set out above.

If an individual or group of individuals fail to observe the above guidelines the following steps may be taken by a member of LCS staff or Security:

  1. Help and signposting: Remind user(s) of the rules, discuss mitigating circumstances, and any concerns. Where to find support and information.
  2. Remind: repeat reminder / verbal warning
  3. Sanction: Individual(s) will be asked to leave the LRC
  4. Further action may be taken if appropriate, including a referral to the Dean of Students Office for further advice and support

 Your welfare

Being a student can be tough at times, especially during times of change and when you are facing new challenges. There is a wide range of support available to students and if you are struggling or concerned about yourself or someone you know please make contact and ask for help.

Some simple tips that we can all do:  

  • Get enough sleep
  • Eat well and stay hydrated
  • Get some exercise and fresh air
  • Talk to someone

Get in touch with Student wellbeing if you are concerned about yourself or someone else.

For external support, advice, and information please try the Student Space, providing expert information and advice to help you through the challenges of coronavirus.

Herts is committed to providing a positive experience for all students and staff and our University will not condone any form of bullying, harassment, sexual harassment, assault, and discrimination. Go to Speak Out for further information and how to report.

Contact your Students’ Union Advice and Support Centre

Email: Tel: 01707 285022
Hertfordshire SU > Advice and Support

Abusive and threatening behaviour

At Herts we aim to create an environment of mutual respect for students and staff alike. 

  • Abusive or threatening behaviour or language is not acceptable under any circumstances.
  • Please report any inappropriate behaviour to security staff in the LRC or call the Helpdesk (01707 284678 or pick up any InfoPoint phone) who will then inform Security.
  • All reported incidents are taken seriously; they are recorded, and details are reported, with further action taken as required.


Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. Online and telephone support is available 08:00 to 17:00 Monday - Friday with telephone support only available outside of these times


Today - Open 24 Hours
Security Control Room, College Lane and de Havilland

Advice and Support Centre

Hertfordshire Students' Union

Today - Closed