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Protect your money, data, and identity from scammers

Learn simple ways to stay safe online and protect your devices, data, money, and reputation.

⚠️Cybersecurity matters because we use devices and the internet every day. Protecting your accounts and data helps keep you safe and your personal information private.

Stop fraud: stop, challenge, protect

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Shop securely online 

 Make sure your bank and credit card company have your correct contact details, including your mobile number, landline, and email. They use this information to warn you about suspicious activity and to confirm your identity for certain purchases.

ℹ️Your bank will never ask for your PIN, password, date of birth, address, or other personal details to approve a payment. If someone asks for anything other than a verification code, it is probably a scam.

Useful resources:

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Planning a holiday?  

  • When booking a holiday in the UK or abroad, always check the website or company before you pay or share personal details.
  • Trust your instincts — if a deal looks too good to be true, it probably is.
  • Learn how to spot the signs of holiday fraud.

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Getting a new phone? 

  • Check the device is supported by the manufacturer and free from malware, especially if buying second‑hand.
  • Buy from a trusted retailer to reduce the risk of unsafe or fake devices.
  • Look at our basic checklist to help you choose a device or contract.
  • Update your Microsoft Multi-factor Authentication (MFA) after setting up your new device. 

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Staying safe on social media 

ℹ️ Access support for Online bullying or harassment support.

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Security dangers of public Wi-Fi

Watch this short video to learn what to do and what not to do when using public Wi-Fi: Security Dangers of Public Wi-Fi

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Protect your smart devices

Smart devices are everyday items that connect to the internet, like speakers, cameras, and fitness trackers. If they aren’t protected, they can be hacked, putting your data and privacy at risk.

Keep your smart devices safe:

  • Use a strong password
  • Turn on two‑factor authentication (2FA)
  • Allow automatic updates
  • Do a factory reset before returning or selling a device

ℹ️Find out more -  using passwords to protect your devices and data

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Stay secure when online gaming

About 1.2 billion people play games online. When money or personal data is involved, criminals may try to take advantage. 

Stay safe when gaming online:

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