- Student enrolment response and processing times
- Our service standards
- Response times
- Student registration
- Personal detail changes
- Fee reassessments
- Army exemption letters
- How are we doing?
Student enrolment response and processing times
This page explains the response and processing times provided by the Student Enrolment team.
Our service standards
The Student Enrolment team aim to provide clear, accurate and timely support throughout the year.
Response and processing times may be longer during our busiest periods:
- September to October
- January to February
During these times, enrolment-related activities are prioritised.esponse times
Response times
- We aim to respond to emails within 5 working days during off-peak periods and 10 working days during peak periods.
- You can contact the team through Ask Herts. If an Enrolment team member is unavailable, we will arrange a same-day callback.
- An Enrolment team member is available on campus. Visit the Ask Herts Hutton Hub for in-person support.
Student registration
We aim to complete registration within:
- 5 working days during off-peak periods
- 10 working days during peak periods
The timescale begins once:
- All required documents have been received (for example, ID or immigration documents).
- You have completed all registration steps, including online registration and fee payment where required.
If you have not received registration emails or cannot access online registration, please contact the team.
Personal detail changes
Changes to your:
- Legal name
- Date of birth
- Recorded gender
will be completed within:
- 5 working days during off-peak periods
- 10 working days during peak periods
Fee reassessments
Please allow:
- Up to 10 working days during off-peak periods
- Up to 15 working days during peak periods
for your fee status to be reassessed and the outcome confirmed.
If we need additional information, the timescale will start once all requested documents have been received.
Army exemption letters
Army exemption letters are normally issued within:
- 5 working days during off-peak periods
- 10 working days during peak periods
How are we doing?
Read about improvements we've made based on student feedback on our You Said, We Did: Registration feedback in action page.