Our standard of service
The Student Enrolment team aims to provide clear, timely and accurate support to all students throughout the year.
Our response and processing times vary depending on the time of year. During peak periods, enrolment activities are prioritised.
Our peak periods are:
- September to October
- January to February
Our response times
- We aim to respond to emails within 5 working days (off-peak) and within 10 working days (peak)
- You can speak to a member of the team by calling Ask Herts – if a member of the Enrolment Team is unavailable, we will ensure you receive a call back on the same day
- A member of the Enrolment Team will always be present on campus, please visit the Ask Herts Hutton Hub for support
Student Registration
- We aim to complet your registration within 5 working days (off-peak) and within 10 working days (peak)
- The timescale starts from us receiving all your required documentation (e.g. ID or immigration documents) and you completing all required registration steps (e.g. online registration and fee payments)
If you have not received registration emails or cannot access online registration services, please contact the team directly.
Personal Details Changes
- Updates to your legal name, date of birth and recorded gender will be completed within 5 working days (off-peak) and within 10 working days (peak)
- The timescale starts from the Enrolment team receiving your valid documentation
Fee Reassessments
- Please allow up to 10 working days (off-peak) and up to 15 working days (peak) for us to re-assess your fee status and confirm the outcome to you
- If extra information is needed, the timeframe will begin once the additional documents are received
Army Exemption Letters
- We aim to respond to issue your army exemption letter within 5 working days (off-peak) and within 10 working days (peak)ll be issued in line with our email response times; within 5 working days (off-peak) and within 10 working days (peak)
How are we doing?
Take a look at how we have acted on your feedback and what our average response times are on our You Said, We Did – Registration feedback in action page.