You Said, We Did: Registration feedback

On this page:

• You Said, We Did: Registration feedback
• Registration guides and support
• Tracking registration enquiries
• Help with Canvas and University systems
• eVisa support for international students
• Multi-factor authentication (MFA) support
• Student satisfaction
• Student feedback 2024/2025 registration
• What's next?
• Share your feedback

You Said, We Did: Registration feedback

Your feedback helps us improve registration at Herts. We regularly review student comments and suggestions to understand what's working well and where we can do better.

Registration guides and support

You said

A full registration guide would help students complete the registration process.

We did

• We created step-by-step registration videos to guide students through online registration.
• We also updated our guidance on what to bring to your in-person registration appointment.
• UK (Home) students complete registration remotely after online registration. Students with a time-limited visa must attend an in-person appointment to confirm their identity and presence in the UK.

Tracking registration enquiries

You said

You would like a ticketing system or chatbot to help track enquiries.

We did

The University is introducing a new Customer Relationship Management (CRM) system. Ask Herts and the IT Helpdesk already use ticketing systems, and the Enrolment team plans to adopt the system to improve enquiry management.

International students can also use Hailey, our online chatbot, for common questions.

• Access Hailey via the purple chat icon on the International FAQs page.
• For more complex enquiries, contact Ask Herts.

Help with Canvas and University systems

You said

You would like more information about Canvas and other University systems during orientation.

We did

• Most students receive Joining Instructions and a Welcome Letter through the Joining Portal. This includes important information about getting started and preparing for your course.
• During face-to-face registration, colleagues from teams including the IT Helpdesk and Digital Foundations will be available to help students use University systems and services.

eVisa support for international students

You said

It wasn't clear that an eVisa is required to complete registration.

We did

We have expanded our support and guidance, including:

• An updated eVisa support page
• eVisa support events run by the Student Immigration Team
• Additional guidance on the Before you travel to the UK page
• An eVisa and share code guidance workshop video

Information is also included in reminder emails sent before registration appointments, and the Student Immigration Team is available during registration to provide support.

Multi-factor authentication (MFA) support

You said

You needed more help setting up the Microsoft Authentication App (MFA).

We did

• We updated our MFA guidance with clearer step-by-step instructions to help students set up Multi-factor Authentication successfully.
• The IT Helpdesk is also available during registration to provide support if needed.

Student satisfaction

We use student feedback to improve the registration experience every year.

Average satisfaction score (out of 5)

Student satisfaction has increased over time, reflecting the improvements made to the registration experience.

Student feedback 2025/2026 registration 

" I have honestly never had such a positive registration experience before. The atmosphere was warm and inviting, and I felt safe, comfortable, and truly at home"

"My registration was smooth and easy.the admission officers were lovely,nice,polite and accommodating ."

"The face-to-face registration was as smooth as applying butter on a bread."

What’s next?

We're continuing to improve registration by:

• Updating Ask Herts content to ensure information is clear, accurate and up to date.
• Introducing new systems to help manage enquiries more efficiently and improve response times

Share your feedback

We're always looking for ways to improve.

You can share your feedback by:

• Completing the survey at the end of your registration experience.
• Using the contact form and selecting Complaints and Feedback.

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