StudyNet and Canvas modules

StudyNet offers 24/7 access to a wealth of online resources, such as your timetable, library resources, University news, and provides a gateway to your modules and the University's online services.

From StudyNet's homepage, you can jump into Canvas, our learning environment. Canvas provides access to your modules, assessments, lecture recordings, and information about your Programme. For help and support with using your Canvas modules, including submitting assignments. Click the 'help' option within Canvas. 

There is also a Canvas app you can download from the Apple App Store or Google Play Store that provides notifications about your course. 

• StudyNet
• Using StudyNet with multiple accounts or on a computer you share with friends or family
• I have a problem with the StudyNet
• Accessing StudyNet agreements (SNAs) on StudyNet

Help with Canvas

• What if my modules are incorrect?
• I am not receiving notifications by email

 

Using StudyNet with multiple accounts or on a computer you share with friends or family

Important: If you are a member of staff who is also a student or if you use a shared computer, for example, a computer you share with your family.

• StudyNet uses your Office 365 login which may be remembered between sessions.
• It is important you log out of your account (My Account -> Logout) and then shut down your web browser. Otherwise, Office 365 might remember your login details. 
• If you have two University accounts. Always log out. If you have a non-UH Office 365 account and a UH Office 365 account, we recommend using separate web browsers for each Office 365 account or use 'Private Browsing' for one of the accounts. Alternatively, if your web browser supports multiple user profiles, create a UH profile and a personal profile
  • Use Chrome with multiple profiles
  • Use Edge with multiple profiles
  • Use Safari with multiple profiles: iphone - Mac with offer it with next OS
  • Use Firefox with multipe profiles

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I have a problem with StudyNet

If you have multiple Office 365 accounts. Please see the advice above about 'Using StudyNet with multiple accounts or on a computer you share with friends or family'. 

If you have a problem with StudyNet. Email the helpdesk with the title 'Issues with StudyNet'. Explain the issue you are experiencing. Provide us with details of your login account and the web browser you are using, along with some screenshots.

Email helpdesk@herts.ac.uk

Help with Canvas

 

What if my modules are incorrect on Canvas?

Your modules are updated automatically from your Student Record.  If your module is missing in Canvas, check your Student Record to make sure you are registered on the module. If your Student Record is incorrect, please contact the Ask Herts service.

If you have a module listed on your Student Record that is missing from Canvas, please allow two working days for a link to appear.  If a link is still missing, this is usually for one of two reasons:

• The module is a Semester B module and we have not yet created a website for it. Don't worry. We create Semester B modules nearer the start of Semester B. 
• The other common reason is your module might be what is known as a 'linked module'. This is where the module runs under several different module codes on different programmes of study, but timetabled together. Often the Module Leader will decide to link the modules together and teach you as one cohort. If you see a module with a similar title that is not on your Student Record, it most likely a linked module. Check the module's homepage where your tutor will hopefullu have identify all the modules using the website.

I am not receiving notifications to my email

Canvas uses your email address on your Student Record. If you make a change to your email address on your Student Record. You need to confirm the change in Canvas. To enable your new email address:

1. Log into Canvas.
2. Click on 'Account'
3. Click on 'Settings'
4. On the right-hand side of the page, if you see a '!' next to the email address. Click on the new email address and then follow the instructions to confirm your new address

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