StudyNet and Canvas modules

On this page:

• What is StudyNet?
• What is Canvas?
• Using StudyNet with multiple accounts or on a shared computer
• I have a problem with the StudyNet
• Help with canvas

What is StudyNet?

StudyNet gives you 24/7 access to key online resources, including:

• Your timetable
• Library resources
• University news
• Your modules and online services
• Assigned deadlines

This helps you plan your time effectively. You should check StudyNet regularly to keep up to date with your course activities.

From StudyNet's homepage, you can jump into Canvas, our learning environment.

What is Canvas?

Canvas provides access to:

• Your modules
• Assessments
• Lecture recordings
• Programme information

For support using Canvas, including submitting assignments, select the Help option within Canvas.You can also download the Canvas app from the Apple App Store or Google Play Store to receive notifications about your course.

Using StudyNet with multiple accounts or on a shared computer 

Important: This guidance applies if you:

• Are both a member of staff and a student
• Use a shared computer (for example, with family or friends)
• StudyNet uses your Office 365 login, which may be remembered between sessions.

To keep your account secure:

• Always log out using My Account > Logout
• Close your web browser after logging out
• If you do not do this, your login details may remain saved.

If you have more than one account:

• Log out after each session
• Use separate web browsers for different accounts
• Or use private browsing for one account
• Or create separate browser profiles for each account

Helpful guides:

• Use Chrome with multiple profiles 
• Use Edge with multiple profiles  
• Use Safari with multiple profiles: iphone  (Mac will offer it with next OS)
• Use Firefox with multipe profiles

I have a problem with StudyNet

If you have multiple Office 365 accounts, follow the guidance above before reporting an issue.

If you still need help:

Email helpdesk@herts.ac.uk
Use the subject line: Issues with StudyNet

Include:

• A description of the issue
• Your login account details
• The web browser you are using
• Screenshots of the problem

 Help with Canvas

What if my modules are incorrect on Canvas?

Your Canvas modules are updated automatically from your Student Record.

If a module is missing:

• Check your Student Record to confirm you are registered
• If your record is incorrect, contact the Ask Herts service

If your Student Record is correct:

• Allow up to two working days for the module to appear on Canvas

If the module still does not appear, it is usually for one of these reasons:

• Semester B module: The module site may not yet be created. These are normally set up closer to the start of Semester B.
• Linked module: Some modules are combined and taught together under a different module code.
  If you see a similar module title not listed on your Student Record, it is likely a linked module.
  Check the module homepage for confirmation from your tutor.
  
  

I am not receiving notifications to my email

Canvas uses the email address on your Student Record.

If you update your email address, you must confirm it in Canvas.

To confirm your email:

1. Log in to Canvas
2. Select Account
3. Select Settings
4. On the right-hand side, look for a ! next to your email address
   Select the new email address and follow the instructions

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