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Ask Herts. Your Questions Answered. Online. On Campus.

Information about Ask Herts services

About Ask Herts

Ask Herts is a service that provides information, support, and guidance on a wide range of topics to applicants, students, and staff at the University.

Where to find us

You can 'Ask Herts' online at by typing a question or topic into the search box,  where you'll find the answers to most of your queries. If you can't find the answer to your question online, you can contact a member of the Ask Herts team:

*In order for the team to support your query as quickly and efficiently as possible, please ensure you include your full name AND student (or applicant) ID number within the body of your email message.

What we can help with

Some of the things we can help you with include:

  • Admissions matters including course enquiries, entry requirements, and how to apply
  • Registration onto a course, and the maintaince of your student record once you are enrolled
  • ID services including damaged or lost ID cards
  • Programme and module queries, including extensions and deferrals
  • Obtaining transcripts, references, and proof of study
  • Financial information including fees, payments, student loans, and financial support
  • Student accommodation applications
  • International student support including visas, and Tier 4 compliance
  • Residential student and exceptional circumstance (De Hav) parking permit applications
  • Council tax enquiries
  • Railcard/TFL Oystercard applications & enquiries

If we can't deal with your query directly we can also put you in touch with the relevant department to get your question answered.

Other information

  • The Ask Herts Service Level Agreement can be viewed here

Contact Us

Ask Hutton

Student Enquiries and Enrolment Team (SEET)

Today 11:00 - 16:00
Due to Staff Training, Ask Herts will be closed on Monday 1st July.

Ask Innovation

Student Enquiries and Enrolment Team (SEET)

Today - Closed
The Innovation Centre will be closed from Monday 13th May over the summer period and will re-open around Semester A. Apologies for any inconvenience caused. Please visit us in the Hutton Hub at the bottom of College Lane campus, or in our De Havilland Hub for any queries.

Ask de Havilland

Student Enquiries and Enrolment Team (SEET)

Today 11:00 - 16:00