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Temporary ID slip for exams

How to obtain a temporary slip for an exam if you have lost your ID card

Lost or misplaced ID cards

If you forget, lose, or misplace your student ID and you have an exam, you can still take your exam.

You have two options:

  • Use your Virtual ID card on the Ask Herts mobile app.
  • Get a temporary ID slip during the Semester A or Semester B exam periods.

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Where to get the temporary ID slip

You can collect it from the Ask Herts Hub de Havilland starting from 8:30am and anytime during their opening hours.

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How long is a temporary ID slip valid?

The temporary slip is valid for one week from the day you receive it.

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Replacement ID cards

If you need a new permanent ID card, you can find information about replacement ID cards.

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Contact Us

Ask Hutton

Student Enquiries and Enrolment Team (SEET)

Today 10:00 - 16:45
Contact form: https://ask.herts.ac.uk/contact-us Please note on Wednesday 24th June 2026 we will be closing our services from 11:15-14:00. Exams will be starting from 18th June 2026 - our counters will be open at 08:30 from the 18th June 2026 until 26th June 2026 on the College Lane campus.

Ask de Havilland

Student Enquiries and Enrolment Team (SEET)

Today 10:00 - 16:45
Contact form: https://ask.herts.ac.uk/contact-us Please note on Wednesday 24th June 2026 we will be closing our services from 11:15-14:00. Exams will be starting from 18th June 2026 - our counters will be open at 08:30 from the 18th June 2026 until 25th June 2026 on the de Havilland campus.

Ask Innovation

Student Enquiries and Enrolment Team (SEET)

Today - Closed
Please note there are no ID services available in the Innovation Centre. Contact form: https://ask.herts.ac.uk/contact-us Please note that the Ask Herts counter at Innovation will be closed until Monday 28th September 2026