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Lost your student ID card before an exam?

If you've lost, forgotten or misplaced your student ID card before an exam, you can use your Virtual ID card or collect a temporary ID slip.

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Lost or forgotten your ID card?

If you've lost, forgotten or misplaced your student ID card before an exam, you can still sit your exam.

You can:

  • Use your Virtual ID card in the Ask Herts mobile app.
  • Collect a temporary ID slip during Semester A or Semester B exam periods.

Get a temporary ID slip

You can collect a temporary ID slip from the Ask Herts Hub, de Havilland from 8.30am during opening hours.

How long is a temporary ID slip valid?

The temporary slip is valid for one week from the day you receive it.

Replace your student ID card

If you need a new permanent ID card, see replacement ID cards (lost, damaged or stolen).

 

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Contact Us

Ask Hutton

Student Enquiries and Enrolment Team (SEET)

Today 10:00 - 16:45
Contact form: https://ask.herts.ac.uk/contact-us

Ask de Havilland

Student Enquiries and Enrolment Team (SEET)

Today 10:00 - 16:45
Contact form: https://ask.herts.ac.uk/contact-us

Ask Innovation

Student Enquiries and Enrolment Team (SEET)

Today - Closed
Please note there are no ID services available in the Innovation Centre. Contact form: https://ask.herts.ac.uk/contact-us Please note that the Ask Herts counter at Innovation will be closed until Monday 28th September 2026