- Found an ID card?
- Lost, Stolen or Damaged ID Card?
- Change of name
- Virtual ID Card
- Returning students
Found an ID card?
- Hand it in at your nearest Ask Herts Hub. Find your nearest hub and check opening hours.
- If the hub is closed, give the card to Main Reception or a security guard.
Lost, stolen or damaged ID card?
Report your card
Email Library and Computing Services at helpdesk@herts.ac.uk as soon as possible to block your card.
Get a replacement
You will need to visit an Ask Herts Hub to get a replacement ID card.
Please note: If your ID card has been confiscated, you cannot pay for a replacement online. Contact Ask Herts to discuss next steps. You will need another form of photo ID to collect your card.
Change of name?
If the Student Enrolment team (Registration@herts.ac.uk) have been in touch with you via email confirming your name on the student record system has been updated, you may be eligible for a new ID card free of charge in your updated name. Typically, students are only eligible for updated ID cards in the case of Surname changes or amendments to the first initial of the First Name. If you believe you are eligible for a new ID card due to a name change, please see the information below on 'Getting a Replacement'. Your old ID card must be handed back into Ask Herts.
Getting a Replacement
- Visit a Ask Herts Hub Find your nearest hub and check opening times..
- Bring photo ID (e.g. passport or driver’s license — digital copies accepted).
- You must collect your card in person.
Payment Info
- Lost card: £15 fee (includes lanyard).Pay at Place2Pay in the Hutton Hub or via the UH eStore.
- No cash or phone payments.
- Stolen card: Free if you have a crime reference number.
- Damaged card: Free if you return the old card (unless it was deliberately damaged — then £15).
- Name change requiring a new ID card: Free of charge
Replacement Lanyards
- £2 if bought separately.
- Included with lost card replacement.
- Pay via the UH eStore or at Place2Pay in the Hutton Hub.
Virtual ID card
- Available after Stage 1 Registration via the Herts Mobile App. You will see a link to the ID Card.
- When on campus you still must have your physical ID card visible for security reasons and that the virtual card only proves you are a student. The virtual ID will allow you access to the Learning Resources Centres (LRCs) but no other University buildings and facilities. The virtual ID is accepted on Uno buses as a claim for student discount.
The virtual ID card is not a replacement for the physical card and this cannot be used to mark your attendance for lessons, scanned on attendance readers or used for exams.
Returning students
- Your ID card stays valid for your entire course.
- You won’t get a new one each year or if you change programmes.
- Lost it? You’ll need to buy a replacement ID card.
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