Replacement ID cards (Lost/Damaged/Stolen) and Found ID Cards

 

🎓 Herts Student Replacement ID Card Guide.

• Found an ID card?
• Lost, Stolen or Damaged ID Card?
• Virtual ID Card
• Returning Students

🪪 Found an ID Card?

• Hand it in at your nearest Ask Herts Hub.  Find your nearest hub and check opening hours.
• If closed, give it to Main Reception or a security guard.

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😟 Lost, Stolen, or Damaged ID Card?

Report It to the Library and Computing Services at helpdesk@herts.ac.uk ASAP to block your card.

• You will need to obtain a replacement ID card from one of the Ask Herts Hubs.

⚠️Please note, you will not be able to pay for a replacement ID card if your ID card has been confiscated. You should contact Ask Herts to discuss getting your confiscated ID card back and will require another form of photographic ID for the card to be released to you.

🆕 Get a Replacement

• Visit a Ask Herts Hub Find your nearest hub and check opening times..
• Bring photo ID (e.g. passport or driver’s license — digital copies accepted).
• You must collect your card in person.

💳 Payment Info

• Lost card: £15 fee (includes lanyard).Pay at Place2Pay in the  Hutton Hub or via the UH Online Shop.
• No cash or phone payments.
• Stolen card: Free if you have a crime reference number.
• Damaged card: Free if you return the old card (unless it was deliberately damaged — then £15).

🧵 Replacement Lanyards

• £2 if bought separately.
• Included with lost card replacement.
• Pay via the  UH Online Shop or at Place2Pay in the Hutton Hub.

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📱 Virtual ID Card

• Available after Stage 1 Registration via the Herts Mobile App. You will see a link to the ID Card.
• When on campus you still must have your physical ID card visible for security reasons and that the virtual card only proves you are a student.  The virtual ID will allow you access to the Learning Resources Centres (LRCs) but no other University buildings and facilities. The virtual ID is accepted on Uno buses as a claim for student discount. 

⚠️Please note that the virtual ID card is NOT a replacement for the physical card and this cannot be used to mark your attendance for lessons, scanned on attendance readers or used for exams.

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🔁 Returning Students

• Your ID card stays valid for your entire course.
• You won’t get a new one each year or if you change programmes.
• Lost it? You’ll need to buy a replacement ID card.

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