- Student support during the break
- 24/7 Student helplines and support
- Ask Herts opening times
- Providing evidence of vacation periods to employers
- Learning Resources Centre (LRCs)
- Campus shop
- Food and drink on campus
- Herts SU and Elehouse
- Chaplaincy
- Security and emergencies
- Adverse weather
- Uno buses
💬 Student support during the break
If you are living on campus and need to chat, call 01707 281010 to speak to a Residential Assistant (RA).
- Available 24/7 during both bank holidays.
ℹ️ The Wellbeing Service will be closed on Monday 4 May and Monday 25 May, but you can still refer yourself online via the student self-referral and consent form. A team member will respond when the service reopens.
⚠️ If your health or wellbeing worsens:
- Contact your GP or call 111 for non-emergency medical advice.
- Call 999 in an emergency.
📞 24/7 Student Helplines and Support
- Student Assistance Helpline: 0808 196 3533 – 24/7 (Counselling, advice, medical guidance, finances)
- Student Space: 0808 808 4994 (15:00–00:00 daily), Text SHOUT to 85258 (24/7), Webchat 16:00–23:00, Email response within 24 hours
- Calm: 0800 585 858 (17:00–00:00), Webchat 17:00–24:00
- Papyrus HOPELINE UK: 0800 068 4141
- Samaritans: 116 123 (24/7), Email response within 24 hours
- NHS Mental Health Helpline: 01438 843322 (17:00–21:00 weekdays; 24 hours on weekends and bank holidays)
- Mind, Heads Together, Students Against Depression: Online support and peer communities
❓ Ask Herts opening times
All Ask Herts services will be closed on Monday 4 May and Monday 25 May, reopening the following Tuesday at 10:00.
In-person services
| Service | Opening times |
|---|---|
| Ask Herts Hutton Hub |
Closes: Friday 1 May 15:45 / Friday 22 May 15:45 Reopens: Tuesday 5 May 11:00 / Tuesday 26 May 11:00 |
| Ask Herts de Havilland |
Closes: Friday 1 May 15:45 / Friday 22 May 15:45 Reopens: Tuesday 5 May 11:00 / Tuesday 26 May 11:00 |
| Ask Herts Innovation |
Closes: Friday 1 May 15:45 / Friday 22 May 15:45 Reopens: Wednesday 6 May 10:00 / Wednesday 27 May 10:00 |
Phonelines: 4 May and 25 May 15:45 → Next Tuesday 5 May and Tuesday 26 May 11:00
ℹ️ Queries received during closure will be answered after reopening. 👉 Find out more about Ask Herts Hubs
Vacation evidence for employers:
📚 Learning Resources Centres (LRCs)
Both College Lane and de Havilland LRCs are open 24/7 during both May bank holidays.
Self-service facilities remain available but we encourage you to plan ahead as some services such as inter-library loan collection, and printed poster collection will not be available during this time.
Book loans and reservations
Items you have on loan will not need to be returned over the bank holiday weekend period. You can continue to reserve books and the amount of time we will hold the item will be extended to accommodate the holiday period.
Keep track of your book loans. Just look for My Library Account on your StudyNet > Online Library page.
Study Skills Support
- Library SkillUp chat closes 16:00 on Friday, reopens 10:00 Tuesday
- Keep using: Library SkillUp (Canvas module), Online Library, Remote desktop service, Additional online resources
On-site Help
Please note there will be no library staff or on-site technical support available over the bank holiday weekends:
- On-site technical support will be unavailable and any emails to helpdesk@herts.ac.uk will not be responded to over this period
- If you have any enquiries or a problem with a service please call the University’s out-of-hours phone service (providing general support) Tel: +44(0)1707 284678. You can also check the latest status of our services at https://status.herts.ac.uk/
- Online help is available 24/7. Search Ask Herts
👉 See full LRC opening details
🛒 Campus shop
| Shop | Opening times |
|---|---|
| Premier Shop (College Lane) | 08:00–16:00 (Monday–Friday), Closed on Bank Holidays |
☕ Food and drink on campus
College Lane campus
| Outlet | Opening times |
|---|---|
| Cafe Rore | 08:00–16:00 |
| Cafe Spectra | Closed |
| Forum Cafe (Starbucks) | 08:00–16:00 |
| Forum Restaurant | Closed |
| Subway | Closed for refurbishment (11 May - 25 May) |
de Havilland campus
| Outlet | Opening times |
|---|---|
| Cafe Ambition | 08:00–16:00 |
| Cafe Sport | 08:00–18:00 (Weekdays), 09:00–17:00 (Weekends) |
| de Havilland Restaurant | Closed |
Herts SU and Elehouse
| Service | Opening times |
|---|---|
| Welcome Desk College Lane |
Closes: Friday 1 May and Friday 22 May 16:00 Reopens:Tuesday 5 May and Tuesday 26 May 10:00 |
| Welcome Desk de Havilland |
Closes: Friday 1 May and Friday 22 May 16:00 Reopens:Tuesday 5 May and Tuesday 26 May 10:00 |
| Advice and Support |
Closes: Closes: Friday 1 May and Friday 22 May 16:00 Reopens:Tuesday 5 May and Tuesday 26 May 10:00 |
| EleHouse |
Closes: Friday 1 May and Friday 22 May 22:00 Reopens:Tuesday 5 May and Tuesday 26 May 12:00 |
✝️ Chaplaincy
- The Key (College Lane): 08:00–22:00 daily, open over both bank holidays
- Multi-Faith Space (de Havilland): Closed
👶 Day nursery
- Open: 08:00–18:00 (Monday–Friday)
- Closed on Bank Holidays and University closure days
📞 01707 284448 | ✉️ nursery@herts.ac.uk
🚨 Security and emergencies
- Security (out of hours): 01707 281010 (ext.1010)
- Emergency line: 01707 285555 (ext.5555)
🌨️ Adverse weather
For travel and campus access updates, visit the adverse weather management page
🚌 Uno buses
Check timetables on the Uno bus website
If you’re unsure about anything over the bank holiday period, please check Ask Herts for the latest updates.