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I'm unhappy in my accommodation

Don't worry, there is always someone to speak to.

Living away from home and in shared accommodation can be challenging.  You may find your neighbours are noisy, not cleaning the kitchen, taking out the rubbish, feel home sick, something might break in the middle of the night, or you might be concerned about the welfare of another housemate.     

During office hours

Please remember that someone from the Residence Life and Safeguarding Team is available 24 hours a day, 365 days in the year. We are here to support you in confidence while you are living on campus.

On week days, a friendly team of Residence Life and Safeguarding Team are here to help you on College Lane and de Havilland Campuses. Please feel free to pop into the office to speak with someone in person, email ( call us.

You may also wish to speak with someone from Counselling services.

Out of office hours

If our Student Support Officers are not available, a team of Resident Assistants (RAs) are on call if you require any assistance that cannot wait until the following morning.  You can contact the RA using the non-emergency security contact number

What if I live off-campus?

Off-Campus Student Support is provided during office hours for all UH students living in the surrounding area of the university.  

Contact Us

Herts SU Advice Centre

Hertfordshire Students' Union

Today 10:00 - 16:00
Our team aims to respond to e-mail queries within 2 working days or less. Pre-booking appointments is advised; please contact the team via e-mail or complete our online appointment request form to do this.
Herts SU, College Lane Campus

Community Student Support Officer

Office of the Dean of Students

Today - Closed
We are out of the office quite a lot, due to carrying out regular off-campus house visits. If you call please leave a message.
Room B440, College Lane

Residence Life Team

Office of the Dean of Students

Today 08:30 - 17:00
Outside of office hours, in an emergency please contact Security (01707 281010 internal 1010)
B440 , College Lane
Today 08.30 - 17.00
Residential Services Office , De Havilland Campus


Today - Open 24 Hours
Security Control Room, College Lane and de Havilland


Student Wellbeing

Today 8,30 - 17:00
Student Wellbeing is closed at weekends and during holiday periods.
Student Wellbeing (Counselling), College Lane