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University can be stressful as well as rewarding. Counselling Services offer a range of support for students to help deal with emotional and psychological difficulties and make the most of university life.

Counsellors will not tell you what to do, but can help you think about your difficulties from a different perspective . We can also provide support and advice if you are worried about friends, colleagues or family members. 

To self-refer please click here


Talking to a trained counsellor can be a very effective way of managing and understanding difficult feelings and situations. You can approach  Counselling to talk about anything you feel worried or anxious about. You might not know why you feel unhappy (that's ok to talk about here too!) but often people come to talk about things such as anxiety,depression,bereavement, problems with friends or family members, study problems, exam stress, feeling lonely or isolated, issues around food, sex, drugs or alcohol, self-harm and/or suicidal feelings.

Please note: our counselling service is restricted to UH students which does not include online students or associated colleges.

For college students, please contact your college wellbeing lead and you can use our Health Assured helpline. 

For Online students, please do make use of Health Assured Service, our affiliated student assistance counselling servive, where you can access the free 24hour helpine and a counselling assessment for potentially up to 6 sessions of counselling.

Online / Self Help Resources

If you are not sure you want or need to speak with a counsellor straightaway, we have a large range of  Self Help Resources dealing with common issues such as anxiety, depression, procrastination, bereavement and self-harm. 

Free 24/7 Helpline via Health Assured 

We have a free helpline all students can use. If you need immediate emotional support at any time of day you can access the 24 hour helpline on:

0800 028 3766

If you have experienced a bereavement or if you are feeling low, depressed, stressed, or anxious you can call this support line at any time of the day. You can also call if you need financial, legal, non-urgent medical advice too!

You will speak with qualified counsellors on the call, including a team specialised in the areas of bereavement, finance, law and medical care.


Please note: We are aware of claims in a recent BBC report about the counselling and support services provided by our affiliate partner, Health Assured. Consequently, we are awaiting further guidance from the British Association of Counselling and Psychotherapy (BACP) to ensure Health Assured are providing a good standard of clinical practice. We will provide an update when we have more information.

In the meantime, and given the claims are still under investigation, Health Assured information is still accessible to students should they wish to access the service.

If you would like to access alternative support services outside of Student Wellbeing please visit the Mind webpage for guidelines, helplines, and services

Our commitment to supporting our students remains unchanged; the support services are still available to students and our referral system to Student Wellbeing remains open for those in need.


Mental Health Advice

Our mental health advice team  can help you get supoprt and adjustments for study, develop practical skills to manage a mental health difficulty and liase with the NHS or other university services , or access additional support services  as necessary.

Contact Us

The Office of the Dean of Students

Student Wellbeing

Today 09:00 - 16:00
Office of the Dean of Students, College Lane

Residence Life Team

Office of the Dean of Students

Today 08:30 - 16:00
Outside of office hours, in an emergency please contact Security (01707 281010 internal 1010)
B440 , College Lane
Today 08.30 - 16.00
Residential Services Office , De Havilland Campus


Student Wellbeing

Today 8.30 - 16:00
Student Wellbeing is closed at weekends and during holiday periods.
Student Wellbeing (Counselling), College Lane

Community Student Support Officer

Office of the Dean of Students

Today 08:30 - 12.30
We are out of the office quite a lot, due to carrying out regular off-campus house visits. If you call please leave a message.
Room B440, College Lane