- 24/7 student support helpline and app
- Counselling support for research students
- Self-help resources
- Disability support
- Mental health support
24/7 wellbeing support
If you need immediate wellbeing support, you can access our 24/7 student support helpline and wellbeing app through PAM Wellness.
Helpline: 0808 196 3533
Access code: UH101
Our helpline service is available 24 hours a day, 7 days a week and is managed by our partner, PAM Wellness.
For more information, see what PAM Wellness can offer you.
Emergency support
If there is an emergency or immediate risk to life, always call 999.
Counselling support for research students
Counselling is available to all Herts students, but we recognise that postgraduate research students can face unique challenges.
You may be experiencing issues such as:
- Difficulties in your relationship with your supervisor
- Research not progressing as planned
- Feeling isolated
- Concerns about autonomy or decision-making
- Competitive academic pressures
Our free and confidential counselling service provides a space to explore how you are feeling, understand the challenges you are facing and identify ways to move forward.
Counsellors will not tell you what to do, but they can help you consider your situation from different perspectives and develop strategies that work for you.
Read more about counselling and access self-referral forms.
Self-help resources
If you would prefer to access support outside Student Wellbeing, you can explore:
You can use these resources alongside Student Wellbeing services or independently, depending on what works best for you.
Our aim is to support your wellbeing and success throughout your research journey.
Disability support
Our Disability Advisers provide specialist advice and guidance tailored to your individual needs and academic discipline.
We can help you access support such as:
- Reasonable adjustments
- Specialist software
- Study skills support
- Adjustments for vivas and assessments
You do not need a formal diagnosis to contact us. We understand that not all disabilities are visible, and not everyone experiencing difficulties identifies as disabled.
To discuss your support needs, complete the Study Related Support form.
Mental health support
Our Mental Health Advisers can help you manage your mental health alongside your research studies.
We support students with or without a mental health diagnosis by:
- Helping you understand your mental health and develop coping strategies
- Supporting conversations with your GP, if you choose to seek medical support
- Signposting you to additional services and support
If you have a confirmed mental health diagnosis
We can also:
- Arrange joint meetings with supervisors to discuss reasonable adjustments
- Help you access support such as Disabled Students' Allowance (DSA)
- Support access to specialist software and mental health mentoring
Learn more about Mental Health Advisers and access self-referral forms.