There are a wide range of ways to get help with your queries. Please consider the following steps;
1. Check the status of our systems
The University provides an update on the critical infrastructure used by staff and students. before you take any dfurther steps, please check our status page: status.herts.ac.uk. If we are aware of any issues, you can be reassured that we are working to resolve the problem.
2. Search on Ask Herts
Save time and find answers to your questions online 24/7 here on Ask Herts. there are over 500 articles to help and support you covering a wide range of topics such as;
Ask Herts is available from your web browser of the Herts Mobile App which also has a handy map of the campuses allowing you to find any room on campus.
3. Contact the Library and Computing Services Helpdesk
Online
If you need to change your password or have forgotten your login details, please use our dedicated Self Service password reset page.
If you are unable to find the information you need, or it hasnt resolved the issue you can log a case via Helpdesk. This is the most efficient way of logging issues such as;
- Reporting a computing issue or fault
- Any user account issues
- Arranging appointments for specialist computing and library support.
If you are unable to login, please email us with the following details;
- Full Name
- Membership (Student or Staff) number
- Full description of the issue and any screenshots of the errors.
Phone
Please contact +44 (0)1707 284678 and have your membership number ready
Face to Face
Please note that face-to-face Helpdesk for staff and students is by appointment only. To avoid disapointment please do NOT visit our service desk in the College Lane LRC unless you have an appointment.
4. Making a Complaint
If you wish to make a complaint about Library and Computing services, please email us.
Please note: The complaints team will NOT be able to resolve any technical matters.
Please be aware that the complaints email address is only monitored during working hours.
For complaints relating to matters other than library and computing services, please refer to Making a Complaint.