We understand that navigating the LRCs as a wheelchair user can present unique challenges. This guide highlights spaces, services, and technology designed to support your needs and make your experience more comfortable. If you need any further support, please get in touch – we’re here to help.
- Before You Arrive
- Using the Space
- Accessing Resources
- Safety and Security
- Support
- Off-Campus Services
Before You Arrive
- Check how busy the LRCs are before you visit using the Herts Mobile app. In the app, select Plan Your Visit and then view live data and daily trends.
- Disabled parking is available directly outside College Lane LRC and near DeHavilland LRC.
- For accessible journey planning, including venue access and LRC space information, visit the University of Hertfordshire Accessibility Guide on the AccessAble website and app.
Using the Space
- Wide access gates are available at all LRC entrances.
- Lifts are available to all floors.
- Accessible toilets are located on every floor.
- Adjustable height desks and low-level information points can be found throughout the LRC.
- PCs are available on all floors, with locations and availability shown in the mobile app’s wayfinding feature.
- Study spaces are designed with good circulation space for wheelchair users.
- Chromebook loans: Select a Chromebook from lockers at accessible heights.
Accessing Resources
- Book reservations: Reserve a book via the Online Library and pick it up from the reservation shelves on the ground floor.
- Book retrieval service for easy access to resources.
- Request a scan: If an electronic version of a book is unavailable, request a scanned copy of a chapter from a physical book in our collection.
- The Library Catalogue point is located on the ground floor for easy access.
Safety and Security
- The LRC Security team is available 24/7 for any concerns during your visit.
- Emergency refuge points are located on all floors.
Support
- Library staff are on hand at the welcome desk to assist with accessing services.
- Accessible information points are located on all floors, with PCs and phones connecting directly to the Helpdesk.
- In-person IT appointments are bookable in advance. Please contact the Helpdesk.
- In-person library and academic support is available at the Study Success Hub on the ground floor.
Off-Campus Services
- Access the Online Library, Libby, and Lean Library for remote resources.
- Postal service is available for book delivery and returns.
- Remote desktop access provides access to specialist software in our technology suites, available from anywhere.