What you can do when you need mental health or wellbeing support or guidance – even if you’re just not feeling quite right.
- Our 24/7 student support helpline and app
- If you or someone else is feeling in crisis, anxious, or depressed
- If you need emergency help for sexual violence
- Where to find other immediate support at Herts and locally
- Reporting inappropriate incidents you’ve witnessed or experienced, including sexual violence
- How to manage issues with your accommodation
- Support for those impacted by global crises
Our 24/7 student support helpline and app
📱 Whenever you need immediate help or guidance, you can ring our free and confidential student support helpline—available 24 hours a day, 7 days a week—or download the PAM Assist Wellbeing App.
Our partner PAM Wellness provides both services, which work alongside our in-house wellbeing services to support all Herts students.
|
Ring the helpline |
0808 196 3533 |
| Register and download the app |
Register
Then download and install |
How the helpline works
Qualified counsellors will answer your call, ready to support you with anything you may be struggling with, whether it’s related to your studies or to your personal life. This could include:
- If you are feeling low, depressed, or anxious;
- If you are experiencing difficult life events;
- If you need financial, legal, or non-urgent medical advice (for example things like budgeting, legal or landlord issues)
- If you would like to arrange up to six sessions of face to face, online, or telephone counselling.
If English is not your first language, let the counsellor know when you call and they'll be able to help you.
What you’ll find in the wellbeing app
The PAM Assist Wellbeing App includes a range of features to help improve your health and wellbeing, including:
- Stepping Stones - goal setting and habit tracking to achieve progress
- Thoughtful Thinking - online cognitive behavioural therapy (CBT)
- Inspiring Ideas - resources to build resilience and boost motivation
- Expert Exchange - learning from world-leading wellbeing experts
- Move Medicine - virtual gym to release happy hormones and vitality
We would love your feedback
If you use any of these services and would like to suggest improvements, report any issues, or share what you enjoyed most, please contact the Student Wellbeing team.
If you or someone else is feeling in crisis, anxious, or depressed
The Student Wellbeing team can support you if you are feeling low. If you are finding that your usual ways of coping aren't working, or that you are feeling persistently negative and overwhelmed, it may be time to seek additional help.
⚠️ If there is a life at risk and you need urgent crisis support, please call 999. ⚠️We all feel anxious and have emotional ups and downs at some point in our lives. It’s common to sometimes feel out of control, to feel under too much pressure (from ourselves, other people or a situation), or to feel overwhelmed by our responsibilities. We can also feel shaken up after an upsetting situation or trauma.
We’re here to help you challenge thoughts such as ‘my problems aren’t big enough’ or ‘nothing will help’ – remember, if you aren’t feeling right, asking for help is the right thing to do! And we want you support you to get to a more positive place.
Our mental health team can support everyone with or without a diagnosis to talk through worries and find a solution; however, if your needs are ongoing and you have been formally diagnosed with depression, the mental health team can potentially support you to arrange a Study Needs Agreement which will allow you additional support and adjustments for study.
Where to find other immediate support at Herts and locally
Helplines
| Our free 24/7 Student Helpline run by our partner PAM Wellness |
0808 196 3533 (24 hours) Ring the helpline to speak with a counsellor and arrange a face to face appointment if you need one. |
| Contact for medical emergencies on campus |
01707 285555 or extension 5555 (24 hours) ⚠️ Please ring 999 if you think someone’s life may be at risk ⚠️ |
| The Mental Health Helpline | 01438 843322 (24 hours) |
| Herts NHS Single Point of Access | 0300 777 0707 (24 hours) |
Online resources
| Information and guidelines about Exams at Herts | If you’re worried about your studies, you can talk to other students and your Tutor or search Ask Herts for information guidelines about Exams |
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Support and advice when you have money worries |
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| University of Hertfordshire Chaplaincy | Welcome to the Chaplaincy |
| University of Hertfordshire Medical Centre | About the University Medical Centre |
| Students Against Depression | Check out Students Against Depression |
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Anxiety UK |
Learn about and practice effective strategies to manage anxiety |
| Mind |
Get help in making choices about mental health treatment, understanding your rights or reaching out to sources of support. |
In-person services
| Lister Hospital Accident and Emergency (A&E) department (Stevenage) | 01438 314333 (24 hours) |
| Welwyn Queen Elizabeth II (QE2) Hospital | 01707 328111 (8 am – 8 pm) |
|
Samaritans |
Call 116 123 Text 07725 909090 jo@samaritans.org |
Reporting inappropriate incidents you’ve witnessed or experienced, including sexual violence
💬 Speak Up
If you need to report an incident that you've witnessed or experienced to the University, you can use our Speak Up service. You can report anonymously, or by using your contact details.
💬 Harassment, Domestic and Sexual Misconduct Service
The Harassment, Domestic and Sexual Misconduct Service delivers a professional, specialist service to support you with issues relating to harassment, domestic abuse and sexual violence.
Learn about our Harassment, Domestic, and Sexual Misconduct Service
How to manage issues with your accommodation
If you live in on-campus University accommodation and need assistance, help is available 24 hours a day, 365 days a year. The Residence Life and Safeguarding team are available to help you during office hours.
Learn how to get support with your on-campus accommodation
The University’s Community and Safeguarding team, Hertfordshire Students’ Union, and other local services can support you with issues involving your off-campus accommodation.
Learn about the Community Safeguarding Team