- Update your contact details and address
- Change your legal name
- Get a new student ID card after a name change
- Professional names
- International students
- Response times
Update your contact details and address
The University uses the contact details on your Student Record when contacting you by email, phone or post.
You should update your details whenever they change, including:
- Email address
- Phone number
- Home address
- Term-time address
Your address is also used when applying for council tax exemption.
International students
If you are studying on a Student Route visa:
- Your Home Address should be your permanent overseas address.
- Your Term Time Address should be your UK address.
How to update your details
- Log in to your Student Record.
- Click your name next to your photo.
- Review your details and addresses.
- Select Edit next to the information you want to update.
- Select Update to save your changes.
Degree Apprenticeship students must also update their details in Aptem.
Through your Student Record you can access your personal and course details, your published module results, final award and GPA. Read more about accessing your student record.
Change your legal name
The University records the legal name shown on the identity documents you provide during registration.
Your legal name:
- Appears on your student record.
- Appears on your student ID card.
- Is used on StudyNet and Canvas.
- Will appear on your award certificate and transcript.
It is important that your legal name is correct.
Preferred names cannot currently be supported on University systems.
Registering under a different legal name
If you wish to register under a legal name that differs from your registration documents, you must provide additional evidence.
If you need to use a pseudonym for safety reasons, such as domestic abuse or witness protection, contact the Student Enrolment team at registration@herts.ac.uk. Requests are considered individually and supporting evidence may be required.
Name changes during your studies
If your legal name changes while studying, for example following marriage or via deed poll, you must provide evidence of the change.
Accepted documents include:
- Marriage or Civil Partnership Certificate
- Valid passport in new name
- Deed Poll
The University reserves the right not to process deed poll requests where the proposed name is misleading, offensive, promotes illegal activity, contains impractical symbols, or is intended for deceptive purposes.
Important: If you change your name after your programme board has sat, the change cannot be applied to your award certificate
Returning to a maiden name
You must provide:
- Decree Absolute
- Marriage Certificate
- Birth Certificate
How to submit documents
Email copies of your documents (photographs are accepted) to registration@herts.ac.uk or take them to the Ask Herts Hub at Hutton Hub, College Lane Campus.
Transgender and non-binary students
If you have changed your gender, title and/or name, contact registration@herts.ac.uk for guidance.
You may be asked to provide one of the following:
- A passport or other identity document showing your preferred gender
- A statutory declaration
- A deed poll document
Get a new student ID card after a name change
Get a new student ID card after a name change
If the Student Enrolment team confirms that your name has been updated, you may be eligible for a replacement student ID card free of charge.
To request a new card
- Visit an Ask Herts Hub.
- Bring your current student ID card and photo ID.
- Ask Herts will check your eligibility.
- Your new card will be issued and your old card must be returned.
Replacement cards following approved name changes are normally free of charge.
Professional names
University regulations require students to be registered using their legal name as it appears on their formal identification documents.
Professional names used with external regulatory bodies cannot be accepted as evidence of a legal name change.
If you have concerns about professional registration requirements, contact your professional or regulatory body directly for advice.
International students
If your personal details change, you may also need to update other organisations, including UKVI.
Read more about updating details as an international student.
Response times
You can find our typical response and processing times in the Student Enrolment Service Level Agreement (SLA) page here.