Find answers to the most common tuition fees questions
- How do I pay my tuition fees?
- When do I need to pay my tuition fees?
- What happens if I don't pay tuition fees on time?
- Does the university offer a payment plan for tuition fees?
- Can I make a payment if I don't have the full outstanding amount?
- Can I get an extension if I can't pay my fees on time?
- When do I need to pay my fees if I decide to suspend or withdraw from my course but I was given an extension?
- How do I apply for a refund?
- What do I need to do if my discount/scholarship has not been added to my account?
- What if I was charged different fees to what my CAS says?
- What if my discount is included in the CAS?
- Who do I contact if I want to dispute my tuition fees due to an incorrect exit date on the record or if I believe I should not be charged for the modules?
- Who do I contact if I have been overcharged tuition fees?
- How do I get a receipt for a payment I have made?
- Will I be charged if I transfer to a different course?
How do I pay my tuition fees?
To pay your tuition or accommodation fees please only use university approved payment methods listed on Make a payment. Don’t become a victim of fraud by using unverified third parties for payments!
When do I need to pay my tuition fees?
Tuition fees should be paid in line with the liability dates (due dates). Payment dates are included in Notification of Fees sent to all students at the beginning of the academic year. You can find them on Payment dates 25/26 and in Fees and Finance Policy.
What happens if I don’t pay tuition fees on time?
It is very important that tuition fees are paid on time. If you missed a payment deadline by a few days don’t panic – no action will be taken. If you have missed the deadline by longer than 2 weeks you will be contacted by the Student Account Management team as part of our debt chasing processes.
We will contact you to remind you that a payment is outstanding and advise of any possible sanctions. We will also advise you of any deadlines to pay before sanctions are put in place.
We discuss debtors at a periodic Debt Panel Meeting where a decision is made in regards to any extensions or withdrawal.
What sanctions can University put in place for non-payment of tuition fees?
The University can impose various sanctions for debt such as:
- withdraw the facilities of StudyNet and Canvas, which will prevent a student from accessing study materials, submitting assignments or registering for award ceremonies
- withdraw a student from their course
- bar a student from registering to study in future years
- bar a student from attending their graduation ceremonies
For the full list of sanctions please refer to Section 2.6 Fees and Finance Policy.
Does the University offer a payment plan for tuition fees?
The University is unfortunately unable to offer bespoke payment plans students. Payments should be made in line with the liability dates.
Can I make a payment even if I don’t have the full outstanding amount?
Absolutely! Even if you are unable to clear your full outstanding balance, it is very important that you make contributions, no matter how small, as it shows commitment to reduction of your debt.
Please note we can only remove sanctions if the full outstanding balance is cleared.
Can I get an extension if I can’t pay my fees on time?
Unfortunately, we are unable to offer individual extensions.
Possible extensions are considered at periodic Debt Panel Meetings only and cannot be guaratneed . If you are eligible for an extension, you will be informed via email.
Please make all efforts to pay your fees in line with the liability dates and always consider your financial situation carefully.
When do I need to pay my fees if I decide to suspend or withdraw from my course, but I was given an extension?
If you were given an extension to clear your debt but decided to suspend/withdraw from your course, you will be liable to pay your fees in line with the liability dates stated in Fees and Finance Policy for the year you incurred the fees.
How do I apply for a refund?
To apply for a refund please carefully read the following Refunds information. You will be asked to complete a form and forward it to refunds@herts.ac.uk for processing.
DO NOT apply for a refund prior to checking eligibility and carefully reading all the information.
What do I need to do if my discount/scholarship has not been added to my account?
Discounts and scholarships are applied to your account by our payments team and usually no action on your part is needed.
If you are not sure if your discount or scholarship has been applied, please check with our friendly Ask Herts team in the first instance. If the discount is missing, the team will forward your query to the payments team.
If you still have a question regarding missing discounts/scholarships, please contact Place 2 Pay.
What if I was charged different fees to what my CAS says?
Please contact the International Office with any CAS queries.
What if my discount is included in the CAS?
Please contact the International Office if you believe you are entitled to a discount/scholarship which is not showing on your CAS.
Who do I contact if I want to dispute my tuition fees due to an incorrect exit date on the record, or if I believe I should not be charged for the modules?
The Student Account Management team can only update your invoice if your student record is showing correct information. If you wish to dispute your exit date or believe you should not be paying for some modules, please contact your school of study in the first instance. Once your record has been updated, please contact finance-tuition@herts.ac.uk .
Who do I contact if I have been overcharged tuition fees?
Please contact finance-tuition@herts.ac.uk so we can check your record and ensure the invoice is correct.
How do I get a receipt for a payment I have made?
For Pay360 payments, an automated receipt will be sent to the email address you provided when you made the payment. Please check your Spam folder.
UK Bank transfers can take up to 5 working days. International bank transfers can take up to 10 working days. Please send your proof of payment and student ID number to payus@herts.ac.uk after the above times to check if your payment has been received.
Will I be charged if I transfer to a different course?
If you are transferring between two different courses (within the same or different school of study) you may be charged for both courses.
Fees and Finance Policy 2025/26 in S2.10.6 outlines the new policy regarding student-initiated course transfers after established deadlines for module changes and applies to all registered students (Home (Only PG students), EU and Overseas ALL UG and PG), who initiate course transfers after the designated ‘module change’ deadlines.
|
Semester A students transferring to a different Sem A or Sem B course: |
Initial course fees | Second (“Transferred to”) course fees |
|
Prior to module change date No later than 31 October 2025 |
no fees
|
100% fees |
|
After module change date After 31 October 2025 |
25% fees | 100% fees |
|
Semester B students transferring to a different Sem B or Sem C course: |
Initial course fees | Second (“Transferred to”) course fees |
|
Prior to module change date No later than 28 February 2026 |
no fees | 100% fees |
|
After module change date After 28 February 2026 |
25% fees | 100% fees |
|
Semester C students transferring to a different Sem C course: |
Initial course fees | Second (“Transferred to”) course fees |
|
Prior to module change date No later than 31 May 2026 |
no fees | 100% fees |
|
After module change date After 31 May 2026 |
25% fees | 100% fees |
If you are If you are transferring from a 2 year Masters course to a 1 year Masters course part-way through your course. The liability date for the full 2 year tuition fee in this instance is 1 August 2026 and applies whether you commenced your course in Semester A or Semester B.
|
2 year Masters course Semester A or B starter Date of notification to switch to 1 year Masters course |
Amount due |
| Prior to 1 August 2026 | 100% of tuition fees for 1 year course |
| 1 August 2026 or later | 100% of tuition fees for 2 year course |
For further information please see Students Refunds and Compensation Policy on our website.