Tuition Fees FAQs

On this page:

• How do I pay my tuition fees?
• When do I need to pay my tuition fees?
• What happens if I don't pay tuition fees on time?
• Does the University offer payment plans ? 
• Can I make a payment if I can't pay the full outstanding amount? 
• Can I get an extension to pay my fees?
• What happens if I suspend or withdraw after receiving an extension?
• How do I apply for a refund?
• What if my scholarship or discount has not been added to my account? 
• What if my tuition fees are different from my CAS?
• What if my discount should be included in my CAS? 
• How do I dispute my tuition fees?
• What should I do if I've been overcharged?
• How do I get a payment receipt? 
• Will I be charged if I transfer to a different course?

How do I pay my tuition fees? 

To pay your tuition or accommodation fees, only use the approved payment methods listed on Make a payment.

Do not use unverified third parties, as this could put you at risk of fraud.

When do I need to pay my tuition fees? 

When do I need to pay my tuition fees?

You must pay your tuition fees by the liability dates (payment deadlines).

Your payment dates are included in your Notification of Fees and can also be found on:

• Tuition fee payment dates 2025/26
• Fees and funding policies

What happens if I don’t pay tuition fees on time? 

It is important to pay your fees by the deadline.

If you miss a payment deadline by a few days, no immediate action will be taken. If your payment is overdue by more than two weeks, the Student Account Management team will contact you as part of the University's debt management process.

You will be informed about:

• Outstanding payments
• Possible sanctions
• Any deadlines that apply before sanctions are introduced

Outstanding debt cases are reviewed at Debt Panel meetings, where decisions are made about extensions and withdrawals.

What sanctions can be applied?

The University may:

• Remove access to StudyNet and Canvas
• Prevent assignment submissions and access to study materials
• Withdraw you from your course
• Prevent registration for future years of study
• Prevent attendance at graduation ceremonies

For full details, see Section 2.6 of the fees and funding policies.

Does the University offer payment plans ? 

No. The University cannot offer individual or bespoke payment plans.

You must make payments by the published liability dates.

The University is unfortunately unable to offer bespoke payment plans students. Payments should be made in line with the liability dates. 

Can I make a payment if I can't pay the full outstanding amount? 

Yes. If you cannot clear your full balance, you should still make a payment where possible.

Making contributions towards your debt demonstrates your commitment to reducing the amount owed.

Please note that sanctions can only be removed once the full outstanding balance has been paid.

Can I get an extension to pay my fees?

Individual extensions are not available.

Extensions may be considered at Debt Panel meetings, but they cannot be guaranteed. If an extension is approved, you will be notified by email.

You should make every effort to pay your fees by the published liability dates.

What happens if I suspend or withdraw after receiving an extension?

If you were granted an extension and later suspend or withdraw from your course, you remain responsible for paying your fees according to the liability dates in the fees and funding policies for the year the fees were incurred.

How do I apply for a refund? 

Before submitting a refund request, carefully read the refunds information to check whether you are eligible.

If eligible, complete the refund form and send it to:

refunds@herts.ac.uk

What if my scholarship or discount has not been added to my account? 

Scholarships and discounts are usually applied automatically by the payments team.

If you are unsure whether your discount has been applied:

1. Contact Ask Herts.
2. If required, your query will be referred to the payments team.

If you still need help, contact Place2Pay.

What if my tuition fees are different from my CAS?

If the tuition fees on your account differ from those shown on your CAS, contact the International Office.

What if my discount should be included in my CAS? 

If you believe a scholarship or discount should appear on your CAS, contact the International Office.

How do I dispute my tuition fees?

If you believe your tuition fees are incorrect because:

• Your exit date is wrong
• You have been charged for modules incorrectly

contact your School of Study first.

The Student Account Management team can only amend invoices once your student record has been updated.

After your record has been corrected, contact:

finance-tuition@herts.ac.uk

What should I do if I've been overcharged?

If you think you have been charged too much, contact:

finance-tuition@herts.ac.uk

The team will review your record and confirm whether your invoice is correct.

How do I get a payment receipt? 

Pay360 payments

A receipt is sent automatically to the email address used when making the payment.

If you cannot find it, check your junk or spam folder.

Bank transfers

Payment processing times are:

• UK bank transfers: up to 5 working days
• International bank transfers: up to 10 working days

After these times have passed, send your proof of payment and student ID number to:

payus@herts.ac.uk

to check whether your payment has been received.

Will I be charged if I transfer to a different course?

You may be charged fees for both courses if you transfer after the published module change deadline.

The Fees and Finance Policy 2025/26 (Section 2.10.6) explains how tuition fee liability is calculated for course transfers.

Semester A students

Semester B students

Semester C students

Transferring from a two-year Master's to a one-year Master's course

The liability date is 1 August 2026, regardless of whether you started in Semester A or Semester B.

For full details, see the Fees and funding policies 

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