26th March 2026

🌼 May Bank holidays - University opening times

Check opening times and services available during the May Bank Holidays (4 and 25 May)

Student support during the break
24/7 Student helplines and support
Ask Herts opening times
Learning Resources Centre (LRCs)
Campus shop
Food and drink on campus
Herts SU and Elehouse
Chaplaincy
Security and emergencies
Adverse weather
Uno buses

💬 Student support during the break

If you are living on campus and need to chat, call 01707 281010 to speak to a Residential Assistant (RA).

Available 24/7 during both bank holidays.

ℹ️ The Wellbeing Service will be closed on Monday 4 May and Monday 25 May, but you can still refer yourself online via the student self-referral and consent form. A team member will respond when the service reopens.

⚠️ If your health or wellbeing worsens:

Contact your GP or call 111 for non-emergency medical advice.
Call 999 in an emergency.

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📞 24/7 Student Helplines and Support

Student Assistance Helpline: 0808 196 3533 – 24/7 (Counselling, advice, medical guidance, finances)
Student Space: 0808 808 4994 (15:00–00:00 daily), Text SHOUT to 85258 (24/7), Webchat 16:00–23:00, Email response within 24 hours
Calm: 0800 585 858 (17:00–00:00), Webchat 17:00–24:00
Papyrus HOPELINE UK: 0800 068 4141
Samaritans: 116 123 (24/7), Email response within 24 hours
NHS Mental Health Helpline: 01438 843322 (17:00–21:00 weekdays; 24 hours on weekends and bank holidays)
Mind, Heads Together, Students Against Depression: Online support and peer communities

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❓ Ask Herts opening times

All Ask Herts services will be closed on Monday 4 May and Monday 25 May, reopening the following Tuesday at 10:00.

In-person services

Service	Opening times
Ask Herts Hutton Hub	Closes: Friday 1 May 16:45 / Friday 22 May 16:45 Reopens: Tuesday 5 May 10:00 / Tuesday 26 May 10:00
Ask Herts de Havilland	Closes: Friday 1 May 16:45 / Friday 22 May 16:45 Reopens: Tuesday 5 May 10:00 / Tuesday 26 May 10:00
Ask Herts Innovation	Closes: Friday 1 May 16:45 / Friday 22 May 16:45 Reopens: Tuesday 5 May 10:00 / Tuesday 26 May 10:00

Phonelines: 4 May and 25 May 16:45 → Next Tuesday 5 May and Tuesday 26 May 10:00

ℹ️ Queries received during closure will be answered after reopening. 👉 Find out more about Ask Herts Hubs

Vacation evidence for employers:

Student status letter
School vacation dates document

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📚 Learning Resources Centres (LRCs)

Both College Lane and de Havilland LRCs are open 24/7 during both May bank holidays.

Study Skills Support

Face-to-face Study Success Hub closes Friday before each bank holiday and reopens Tuesday after
Library SkillUp chat closes 16:00 on bank holiday Mondays, reopens 10:00 Tuesday
Keep using: Library SkillUp (Canvas module), Online Library, Remote desktop service, Additional online resources

On-site Help

LRC Welcome Desks close 16:00 on bank holiday Mondays, reopen 10:00 Tuesday
Technical support unavailable on the bank holiday Mondays. Remote help: helpdesk@herts.ac.uk or +44 1707 284678
👉 See full LRC opening details

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🛒 Campus shop

Shop	Opening times
Premier Shop (College Lane)	08:00–16:00 (Monday–Friday), Closed on Bank Holidays

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☕ Food and drink on campus

College Lane campus

Outlet	Opening times
Cafe Rore	08:00–16:00
Cafe Spectra	Closed
Forum Cafe (Starbucks)	08:00–16:00
Forum Restaurant	Closed
Subway	Closed for refurbishment (11 May - 25 May)

de Havilland campus

Outlet	Opening times
Cafe Ambition	08:00–16:00
Cafe Sport	08:00–18:00 (Weekdays), 09:00–17:00 (Weekends)
de Havilland Restaurant	Closed

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Herts SU and Elehouse

Service	Opening times
Welcome Desk College Lane	Closes: Monday 4 May and Monday 25 May 16:00 Reopens:Tuesday 6 May and Tuesday 26 May Closes: Monday 4 May and Monday 25 May 16:00 Reopens:Tuesday 6 May and Tuesday 26 May
Welcome Desk de Havilland	Closes: Monday 4 May and Monday 25 May 16:00 Reopens:Tuesday 6 May and Tuesday 26 May
EleHouse	Closes: Monday 4 May and Monday 25 May 16:00 Reopens:Tuesday 6 May and Tuesday 26 May