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Student Support - accessing resources

Contacts and resources to support students with wellbeing, disability services, accommodation issues etc.

The University has a range of support services available to all students to help them thrive during their time here:

Mental health support 

Mental health, good or bad, affects all of us. You don’t have to be mentally ill to experience mental health. Many mental health problems are transitory and short-lived but some are longer. So if you think you might benefit from support from our mental health team but are unsure if it is for you, get in touch and we can give you all the information you need to help you to decide. And if you are concerned about another student’s mental health, then please come and speak to us for advice. 

At this time you can be assured that we are doing everything we can to ensure our service is delivered safely as well as effectively. We will be delivering an online and telephone-based counselling service, allowing our students to access our service wherever they are and whether they are needing to self-isolate  

All of our services remain confidential and our trained and experienced team of advisors and counsellors are well equipped to working online, without compromising on the quality of the support we offer.  

Face-to-face appointments can still be delivered but will be for those with specific requirements and where online appointments are deemed unsuitable. In these cases, student’s needs will be assessed and the government social distancing guidelines will be adhered to. 

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Disability support 

Our trained Disability Advisers can give specialist advice and guidance on how your disability might impact on your time here at the University. Working closely with you we can agree a package of specialist support and adjustments tailored to your specific needs. We understand that disclosing a disability can sometimes be difficult, so be assured that your information will be treated as confidential and only shared with those required to make necessary arrangements. 

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Equality, Diversity and Inclusion

The University of Hertfordshire values the diversity of our community and celebrates the individuals who study and work with us. The Equality Office ensures you are treated fairly and with respect and wish for UH to be a place that you can be yourself have the confidence to succeed. You can find out more about the Equality Office by watching this short video. The Equality Office offer appointments online and in person (provided it is safe to do so once we return to onsite working) and are always there to support both our students and staff. 

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Hertfordshire Students’ Union Advice and Support Centre 

Offering free and confidential advice and support to studentsour Students’ Union team can help with things like academic matters, housing issues, financial issues, sexual health and legal matters. For whatever student life throws at you, they are here to help. 

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Chaplaincy 

Our friendly and open chaplaincy team welcome students of all faiths and none to come and chat about issues big and small that might be affecting you. They provide a listening ear if you’re not sure who else to talk to, as well as offering a safe space to explore spirituality.  

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On-campus accommodation support 

If you are living in University accommodation and need assistance, help is available 24 hours a day, 7 days a week.

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Off-campus accommodation support

We have a dedicated Community Liaison and Support Officer who is responsible for the welfare, discipline and pastoral care for students living in private rented accommodation, off-campus. She can be contacted via email  Community@herts.ac.uk, or call +44 (0)1707 285165.  

Student Success team

Our Student Success team recognises that students from widening participation groups often require additional support to ensure retention, employability and success. Working with Academic Schools and Professional Services across the University we support all our students to ensure that they feel they belong in our university community, and to foster their academic confidence. 

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Financial support 

If you find your finances take an unexpected turn for the worse, then make sure you get in touch with our Student Funding and Financial Support team who can provide expert advice and support, and discuss options with you to help you get back on track.  

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If you need some guidance on how best to manage your finances take a look at the free programme from Blackbullion.

Contact Us

Student Wellbeing

Today 8.30 - 17:00
Student Wellbeing is closed at weekends and during holiday periods.
Hutton Hub, College Lane

Disability Services

Student Wellbeing

Today 09:00 - 17:00
Student Wellbeing is closed at weekends and during holiday periods.
Student Wellbeing, College Lane Campus