- Get help quickly
- 24/7 student support helpline and wellbeing app
- How the helpline can support you
- If you feel anxious depressed or in crisis
- Other emergency and local support services
- Report harassment, abuse or sexual violence
- Get help with accommodation issues
Get help quickly
If you need immediate support
- Call the 24/7 student helpline: 0808 196 3533
If someone is in danger or at risk
- Call 999
24/7 student support helpline and wellbeing app
Get free, confidential support at any time.
You can:
- Call the 24/7 student helpline
- Use the wellbeing app from PAM Wellness
Our partner PAM Wellness provides both services, working alongside University wellbeing support.
Call the helpline: 0808 196 3533
- Free and confidential
- Available 24 hours a day, 7 days a week
Download the wellbeing app
To access the Champion Health app from PAM Wellness:
- Register using organisational code: UH101
- Download and install the app:
How the helpline can support you
Qualified counsellors can support you with:
- feeling anxious, low or depressed
- difficult life events
- financial, legal or non-urgent medical advice
- arranging up to six counselling sessions (face to face, online or by phone)
If English is not your first language, let the counsellor know when you call.
What you can access in the wellbeing app
The app includes tools to support your wellbeing, such as:
- goal setting and habit tracking
- cognitive behavioural therapy (CBT) tools
- wellbeing advice and motivation resources
- expert-led guidance
- virtual fitness activities
The Student Wellbeing team can support you if you are feeling low or overwhelmed.
If your usual coping strategies are not working, or you feel persistently low, it may be time to seek additional support.
If there is a risk to life, call 999 immediately.
It is normal to feel anxious, overwhelmed or affected by difficult situations. If you are not feeling like yourself, asking for help is the right thing to do.
Our mental health team can:
- talk through your concerns
- help you understand your options
- support you to improve your wellbeing
Support is available whether or not you have a diagnosis.
If you have been diagnosed with depression or another mental health condition, the team may be able to help arrange a Study Needs Agreement to provide additional support and adjustments.
Other emergency and local support services
You can access a range of helplines, online resources, and in-person services.
Helplines
| Our free 24/7 Student Helpline run by our partner PAM Wellness |
0808 196 3533 Call the helpline to speak with a counsellor and arrange a face to face appointment if you need one. |
| Contact for medical emergencies on campus |
01707 285555 or extension 5555 (24 hours) Call 999 if you think someone’s life may be at risk |
| The Mental Health Helpline | 01438 843322 (24 hours) |
| Herts NHS Single Point of Access | 0300 777 0707 (24 hours) |
Online resources
| Information and guidelines about Exams at Herts | If you’re worried about your studies, you can talk to other students and your Tutor or search Ask Herts for information guidelines about Exams |
|
Support and advice when you have money worries |
|
| University of Hertfordshire Chaplaincy | Welcome to the Chaplaincy |
| University of Hertfordshire Medical Centre | About the University Medical Centre |
| Students Against Depression | Check out Students Against Depression |
|
Anxiety UK |
Learn about and practice effective strategies to manage anxiety |
| Mind |
Get help in making choices about mental health treatment, understanding your rights or reaching out to sources of support. |
In-person services
| Lister Hospital Accident and Emergency (A&E) department (Stevenage) | 01438 314333 (24 hours) |
| Welwyn Queen Elizabeth II (QE2) Hospital | 01707 328111 (8 am – 8 pm) |
|
Samaritans |
Call 116 123 Text 07725 909090 jo@samaritans.org |
Report harassment, abuse or sexual violence
Speak Up
If you need to report an incident you have experienced or witnessed, you can use the Speak Up service.
- Report anonymously or with your contact details
Harassment, Domestic and Sexual Misconduct Service
This specialist service provides support for:
- harassment
- domestic abuse
- sexual violence
Get help with accommodation issues
If you live in University accommodation, support is available 24 hours a day, 365 days a year.
The Residence Life and Safeguarding team can support you during office hours.
If you live off campus, you can get support from:
- the Community and Safeguarding team
- Hertfordshire Students’ Union
- local services