- Planning a visit
- Accessing the LRCs with your Herts ID card
- Using your digital ID card
- Troubleshooting ID card access
- What if I don't have my ID card?
Planning your visit
The Learning Resources Centres (LRCs) are open 24/7 for current Herts students and SCONUL Access Scheme users with a valid Herts ID card.
Before you travel:
- Check the University website for any changes to opening hours.
- Use the Plan Your Visit feature in the Herts Mobile app to check how busy the LRC is.
- Bring your Herts ID card. You'll need it to:
- enter and leave the LRC
- borrow books and Chromebooks
- use printers
- If you cannot visit campus, you can still access many LRC services online.
Important information
- Children and young people under 18 must not enter the LRC unless supervised in line with University guidance.
- Accessibility information is available through the AccessAble website and app.
- Walk-in visitors aged 18+ are welcome. See the University visitor information webpage.
- To arrange a group visit, contact the LCS Helpdesk.
- Only guide and assistance dogs are permitted in University buildings, including the LRCs.
Accessing the LRCs with your Herts ID card
To enter the LRC:
- Hold your ID card on the gate reader.
- Wait for the light to change from blue to green.
- Go through the gate straight away.
You must:
- keep your ID card with you while in the LRC
- use your own card when entering and exiting
- not share, copy or pass your card to anyone else
You'll also need your ID card to borrow books and Chromebooks and to use printers.
Related guidance
Using your digital ID card
You can also access the LRC using the digital ID card in the Herts Mobile app.
To use your digital ID:
- Download and sign in to the Herts Mobile app.
- Make sure you are fully registered.
- Open your digital ID card and QR code before reaching the gate.
- Scan the QR code using the reader at the front of the gate.
Do not share or copy your QR code.
Troubleshooting ID card access
If your ID card is not working:
- Use either your physical ID card or your digital ID card during a visit, not both.
- Always enter and leave using your own card.
- If you use a metal card holder, wallet or purse, remove the card before scanning.
- Incorrect use may temporarily block access.
- Speak to an LRC Security Officer if you need help.
- Report faulty cards at an Ask Herts Hub.
What if I don't have my ID card?
The easiest way to access the LRC is with your physical or digital ID card.
If you've forgotten your card
LRC Security may allow you to sign in as a visitor.
If you've lost your card
Report it to the LCS Helpdesk and visit an Ask Herts Hub to arrange a replacement.
International students
You must use your physical ID card to record your attendance on campus and meet UKVI requirements.