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Getting help and support in the Learning Resources Centres

How and where to find help and support when studying in the Learning Resources Centres

Help is on hand whilst you are studying in the Learning Resources Centres (LRC).

General inquiries:

  • Search on AskHerts for more information on any of our services.
  • Visit the LRC Welcome Desk on the ground floor of both LRCs for face-to-face support, available Monday to Friday from September to May.    Monday, Tuesday, Thursday, and Friday 10:00 to 17:00; Wednesday 11:30 to 17:00

Finding book locations:

  • Use one of the LRC Information Points in the LRCs to look up books or find answers to common questions on AskHerts

Get technical help or report an issue:

  • Contact the Library and Computing Services Helpdesk, with  24/7 telephone support available.
  • Check for service updates and known issues on

Lost property, first aid, and out-of-hours assistance: 

Study skills support (in-person and online):

Visit one of our Study Success Hubs, offering specialist support services for expert study skills help and 1-1 support.  

Go to the Study Success Hub module on Library SkillUP for more information and access to all our online study skills resources and support. 

  • If you are new to the LRCs, need help getting started, or would like to boost your searching, reading, referencing, or evaluation skills please visit our library induction module Library SkillUP.
  • Students can also chat online with one of our Information Managers (Monday-Friday, 10 am-4 pm) or book a 1:1 appointment.

Search our UH Library YouTube channel containing a variety of 'bite-sized' videos explaining how to use online library resources such as databases, Library Search, and how to find and use e-books

Latest news and updates:

Contact Us

Helpdesk - Library and Computing Services

Library and Computing Services

Today - Open 24 Hours
Please refer to the LCS Service Status page for updates on service availability. Online and telephone support is available 08:00 to 18:00 Monday - Friday with telephone support only available outside of these times.