- How Ask Herts supports you
- Four easy ways to find the answers you need
- Search the Ask Herts website
- Use the online contact form
- Phone the Ask Herts Hubs
- Visit our Ask Herts Hub teams
- How our Hub teams can help you
- When to visit the hubs
How Ask Herts supports you?
- Ask Herts helps you with any question you have during your time at the University.
- Access support anytime online, or speak to a staff member about more complex queries using the online form, by phone, or in person at an Ask Herts Hub.
Four easy ways to find the answers you need
- Search the Ask Herts website
- Use the online contact form
- Phone the Ask Herts Hubs
- Visit an Ask Herts Hub in person
Search the Ask Herts website
- The fastest way to find answers to your questions is to search the Ask Herts website
- Our staff experts regularly update the online library to keep information accurate and useful.
- Search by typing your question or the browsing categories.
Use the online contact form
- For more detailed or complicated queries use the Contact Ask Herts form
- Include your full name and student (or applicant) ID number so we can help you faster.
Phone the Ask Herts Hubs
- Call 01707 28 4800 for personalised support with more complex queries.
Visit an Ask Herts Hub
If your query is highly complex and you need to speak to someone please visit any of our three Ask Herts Hubs for face‑to‑face support.
Locations:
- Ask Herts Hutton Hub - Ground floor, Hutton Hub, College Lane
- Ask Herts Innovation Hub - Ground Floor, Innovation Centre, College Lane
- Ask Herts de Havilland Hub- Ground Floor, de Havilland Main Building, de Havilland
You can use the maps feature on the Herts Mobile App to find your way to us.
ℹ️Our Hub teams can usually answer most queries at the first point of contact, but if we can't, we’ll connect you with the relevant department to get your question answered. View the Ask Herts Service Level Agreement (SLA) here.
What the Hub teams can help you
We’re here to help you resolve many issues, including:
- Admissions and course queries (course enquiries, entry requirements, and how to apply)
- Registration and your student records
- ID services (lost/damaged cards)
- Programme and module queries, including extensions and deferrals
- References and transcripts, and proof of study
- Fees, payments, loans and financial support
- Accommodation applications
- International student support and visas
- Permits for residential parking at Herts
- Council tax enquiries
- Railcard/TFL Oystercard applications & enquiries
If the team can't answer your question immediately, they'll connect you with the right department.
When to visit the Hubs
- Expect longer waits 12pm to 2pm.
- Visit outside these times for a quicker service
- Online search and contact forms are available 24/7
- Please view our opening times below - these may change each week so do check before you visit or contact us