- How Ask Herts can help
- Four ways to get help
- Search Ask Herts
- Submit an enquiry
- Call Ask Herts
- Visit an Ask Herts Hub
- What the Hub teams can help you
- Opening times and busy periods
How Ask Herts can help
Ask Herts is your main source of information and support throughout your time at the University.
You can find answers online 24/7 or get personalised support through our enquiry form, by phone or in person at an Ask Herts Hub.
Four ways to get help
- Search Ask Herts
- Submit an enquiry
- Call Ask Herts
- Visit an Ask Herts Hub
Search Ask Herts
The quickest way to find answers is to search the Ask Herts website.
- Search using keywords or a question
- Browse topics by category
- Access information 24/7
- Content is regularly reviewed and updated by University staff
Submit an enquiry
If you cannot find the answer online, submit an enquiry using the Contact Ask Herts form.
To help us respond more quickly, include:
- Your full name
- Your student or applicant ID number
Call Ask Herts
For support with more complex enquiries, call:
01707 284800
Visit an Ask Herts Hub
If you need face-to-face support, visit one of our Ask Herts Hubs.
Ground Floor, Hutton Hub, College Lane
Ground Floor, Innovation Centre, College Lane
Please note: ID card services are not available at this location.
Ground Floor, de Havilland Main Building
You can use the Herts Mobile app to find your nearest Hub.
Most enquiries can be resolved at your first visit. If not, we'll connect you with the right team.
What the Hub teams can help you
We’re here to help you resolve many issues, including:
- Admissions and course queries (course enquiries, entry requirements, and how to apply)
- Registration and your student records
- ID services (lost/damaged cards)
- Programme and module queries, including extensions and deferrals
- References and transcripts, and proof of study
- Fees, payments, loans and financial support
- Accommodation applications
- International student support and visas
- Permits for residential parking at Herts
- Council tax enquiries
- Railcard/TFL Oystercard applications & enquiries
Our Hub teams can usually answer most queries at the first point of contact, but if we can't, we’ll connect you with the relevant department to get your question answered. View the Ask Herts Service Level Agreement (SLA) here.
Opening times and busy periods
Before visiting, check the latest opening times as they may change during the year.
- The busiest time is usually 12pm to 2pm
- Visit outside these hours for a shorter wait
- Ask Herts search and enquiry forms are available 24/7